Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Tyra Reeder

Tyra Reeder

Bowie,MD

Summary

Dedicated IT professional with almost 5 years of experience seeking a job as an IT System Administrator for NIH to further my career in IT with proficient ability in troubleshooting hardware and software issues, ensuring optimal performance, and providing exceptional customer support. This allows participation in investigating the new and improved software and hardware, creating and maintaining device security, while recommending the adoption of development that can enhance the effectiveness of the services being provided. Active secret security clearance, and excelling in fast-paced environments. Adept at collaborating with cross-functional teams to deliver efficient solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Helpdesk Support Technician

Eminent Future
09.2023 - Current
  • Collaborate with the System Administrator team to maintain software, including the installation of Data Recovery software, software updates, and security patches.
  • Efficiently manage Tier 1 and Tier 2 support, resolving technical issues and escalating Tier 3 issues as needed for comprehensive problem resolution.
  • Deliver support to local and remote users, ensuring the maintenance, troubleshooting, and repair of IT systems, minimizing disruptions.
  • Foster security awareness among management, ensuring that information security policies are firmly integrated into the organization's vision and goals.
  • Apply rigorous information security and information assurance policies and principles to safeguard data and network integrity. Implement and ensure compliance with plans, policies, and standards, creating a framework for efficient IT program management.
  • Manage programs, policies, and procedures to protect the integrity and confidentiality of DOD systems, networks, and data. Maintain and update operating systems to create a reliable environment for application software. Provide expert technical support, offering guidance, assistance, and training to users for hardware and software systems, enhancing user proficiency.
  • Developed comprehensive Standard Operating Procedures, adhering to established guidelines and best practices. These provide clear, step-by-step instructions to ensure consistency and quality in the execution of tasks, aligning with regulatory standards and organizational objectives.
  • Maintaining Active Directory, ensuring that all best practices are meticulously followed. Established security groups within Active Directory, ensuring meticulous adherence to the prescribed security protocols and guidelines.

Helpdesk Engineer

Diverse Systems Group
02.2022 - Current
  • Manage Microsoft 365 Active Directory to create, modify, and maintain user accounts, shared and individual mailboxes, and permissions as needed.
  • Provide exemplary customer service to both internal and external stakeholders, independently troubleshooting technical issues and resolving helpdesk tickets.
  • Collaborate with team members to meticulously test the installation of software and application packages on user computers, ensuring software compatibility and security.
  • Oversee equipment accountability and inventory control, facilitating the tracking and maintenance of issued equipment.
  • Utilize the organization's ticketing system to prioritize and manage daily operations, ensuring swift issue resolution.
  • Play a key role in lifecycle management, including the seamless transition of user data and software to new equipment.
  • Utilize system tools and processes to effectively communicate and collaborate with colleagues across various positions.
  • Monitor, track, and assess the information assurance posture of LAN and IS, ensuring data security and compliance.
  • Investigate and respond to security breaches, violations, and incidents, taking action to minimize harm and prevent recurrence.
  • Participate in projects related to the acquisition, installation, and maintenance of security tools and mechanisms to enhance the organization's security infrastructure.

Patient Service Coordinator

Doctor's Community Hospital
03.2019 - 09.2023
  • Register patients for care in an acute care setting, processing approximately 50 patient registrations daily.
  • Efficiently process admissions while collecting comprehensive and accurate personal, clinical, and financial information with an exceptional 98% accuracy rate.
  • Manage liability establishment for payment, billing, and collection of accounts payable from third-party intermediaries and insurance companies.
  • Proficiently utilize Epic and Meditech electronic medical records systems to streamline patient information management.
  • Provide outstanding customer service and recovery assistance to patients.

Education

Bachelor of Science - Cybersecurity Technologies

University of Maryland Global Campus
Adelphi, MD
08.2026

Associate of Applied Science - Cybersecurity

Prince George's Community College
Upper Marlboro, MD
05.2024

Skills

  • Customer service
  • Communication skills
  • Documentation review
  • Troubleshooting
  • Systems Analysis
  • System Maintenance
  • System Admin Support
  • Tier1 & Tier 2 support
  • Information Security
  • Data and network integrity
  • Active Directory Support
  • Security Breach Response
  • Patient Registration
  • Liability Establishment
  • EHR
  • Project Plans and correspondence

Certification

  • CompTia Security + Cert
  • Cybersecurity Analyst Cert

Additional Information

Active Secret Clearancs

Timeline

Lead Helpdesk Support Technician

Eminent Future
09.2023 - Current

Helpdesk Engineer

Diverse Systems Group
02.2022 - Current

Patient Service Coordinator

Doctor's Community Hospital
03.2019 - 09.2023

Bachelor of Science - Cybersecurity Technologies

University of Maryland Global Campus

Associate of Applied Science - Cybersecurity

Prince George's Community College

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Tyra Reeder