Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyra Rex

Jacksonville,FL

Summary

Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.



Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.



Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.


Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

Concentrix
09.2022 - 04.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Approved and terminated customer contracts upon request.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Call Center Representative

Centrix Staffing
08.2019 - 04.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Medical Assistant

Lansdowne Medical Center
11.2018 - 06.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Diploma - Medical Assisting

Harris School of Business
Upper Darby, PA
10.2018

High School Diploma -

Upper Darby High School
Drexel Hill, PA
06.2017

Skills

  • Resolving Issues
  • Call Volume and Quality Metrics
  • Online Chat
  • Customer Data Confidentiality
  • Documentation
  • Training and Development
  • Calm and Professional Under Pressure
  • Call Control Skills
  • Cash Handling
  • Livechat Messaging
  • Cultural Awareness
  • Records Preparation
  • Issue and Complaint Resolution
  • Database Research
  • Performance Feedback
  • Call Transfers
  • Call Documentation Skills
  • Assisting with Physical Exams
  • Medical Terminology
  • First Aid
  • Medical Billing and Coding
  • Wound Care and Irrigation
  • Phlebotomy
  • Customer Service
  • Stocking Supplies
  • Monitoring Patient Progress
  • Injury Treatment
  • Medical Records Management
  • Knowledge of EKG Rhythm Interpretation
  • General Housekeeping Abilities
  • EKG Set Up and Monitoring
  • Using Scales
  • Charting Expertise
  • Human Anatomy and Physiology
  • Sterile Procedures and Techniques
  • Specimen Collection
  • Electronic Medical Record
  • Medical Procedures Understanding

Certification

  • First Aid/CPR Certified

Timeline

Call Center Representative

Concentrix
09.2022 - 04.2023

Call Center Representative

Centrix Staffing
08.2019 - 04.2020

Medical Assistant

Lansdowne Medical Center
11.2018 - 06.2019

Diploma - Medical Assisting

Harris School of Business

High School Diploma -

Upper Darby High School
Tyra Rex