TYRA SIMPSON
Houston,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. I am reliable with a good work ethic and the ability to quickly adapt to new tasks and ready to make an immediate contribution to your organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CLINICAL CARE ASSOCIATE
University of Texas Medical Branch
02.2023 - Current
- Maintained patient confidentiality while handling all medical records and documents; organized, filed and retrieved clinical data with accuracy.
- Established and maintained accurate patient records and record filing system.
- Developed an understanding of various medical terminology used throughout the department.
- Participated in maintaining or improving quality improvement initiatives.
- Efficiently managed multiple tasks at once while ensuring quality of work was not compromised.
- Performed various administrative functions to support department operations.
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
- Inventoried and ordered medical, lab., or office supplies, or equipment.
- Adhered to HIPAA guidelines when dealing with protected health information.
- Successfully completed assigned duties within established timeframes.
- Assisted nursing staff with admissions, discharges, transfers and bedside nursing care.
- Directed patient flow to facilitate provider schedules and patient appointments.
- Utilized EMR software to update patient information in the database accurately.
- Scheduled appointments for patients.
- Obtained medical information and measured vital signs, weight, and height.
Patient Care Assistant
Houston Methodist
07.2024 - 09.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation in electronic health systems.
- Collaborated with interdisciplinary teams to develop and implement care plans.
- Trained new staff on patient handling protocols and safety procedures.
- Improved patient satisfaction by enhancing communication and responsiveness to needs.
- Implemented infection control measures, ensuring compliance with health standards.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Enhanced patient comfort by providing compassionate and attentive care.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
HEAD BARTENDER/ KEY MANAGER
Black walnut cafe
02.2019 - 01.2022
- Maintained exceptional knowledge of beer, wine, spirits, cocktail recipes, ingredients and preparation techniques.
- Supervised team of bartenders to ensure compliance with health and safety regulations.
- Ensured accurate cash handling procedures were followed at all times.
- Strictly enforced rules related to alcohol consumption within the establishment.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Developed an extensive list of specialty drinks that have become popular among patrons.
- Demonstrated expertise in managing bar operations, including inventory control and cost management.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Performed routine maintenance tasks such as cleaning glassware or restocking shelves as needed.
- Established positive relationships with suppliers to negotiate competitive prices on liquor, glassware and other supplies.
- Trained and mentored new team members in proper bar operations.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Implemented innovative strategies to increase sales and profitability of the bar.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Monitored bar area cleanliness throughout shift ensuring tables are cleared quickly after guests leave.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Provided excellent customer service while anticipating guest needs and responding promptly to inquiries.
- Tracked stock levels daily to ensure adequate supply for peak hours.
- Utilized POS system efficiently when taking orders from customers ensuring accuracy of orders placed.
- Analyzed customer feedback regularly in order to improve services offered by the bar.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
SALES REPRESENTATIVE
Etech
11.2017 - 05.2018
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Communicated product features, advantages, and benefits to customers.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Analyzed sales data to adjust and improve sales strategies.
SEASONAL WORKER
Prestige Portraits Lifetouch
05.2017 - 08.2017
- My job was to schedule appointments and go through and call back the no shows for the day.
- I promoted the selling of our photo packages and session upgrades as well as prestige merchandise.
- Built strong relationships with customers through friendly interactions.
- Demonstrated ability to work in a fast-paced environment and multitask efficiently.
- Proficient in using cash registers and other point of sale systems for transactions.
- Performed various administrative tasks such as filing paperwork, entering data into computer system.
- I confirmed the calls to assure our appointment slots were being put to work.
- Maintained an organized, clean, safe working environment by following company safety standards.
- Accurately tracked inventory levels to ensure shelves were stocked appropriately.
- Processed payments via credit card or cash according to established procedures.
- Assisted customers with selecting items, providing product knowledge, and answering questions.
- Provided superior customer service while handling returns and exchanges professionally and accurately.
CUSTOMER SERVICE REPRESENTATIVE
Santikos Silverado
11.2014 - 08.2017
- Maintained a high level of professionalism when dealing with difficult customers.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed positive relationships with customers through friendly interactions.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Processed orders and detailed transaction information to customers.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Education
Bachelor of Science (B.S.) - Applied Psychology
Sam Houston State University
Huntsville, TX12.2022
Associate in Science (A.S.) - Biology
Lone star college
Houston, TX05.2021
Skills
- Patient Care
- Time Management
- Client Transportation
- Emotional Support
- Patient Rapport
- Healthcare Information
- EMR Systems
- Medical Office Administration
- Dependable and Responsible
- Documentation accuracy
- Resourcefulness and creativity
- Self-motivation and initiative
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Active listening
- Adaptability and flexibility
Certification
- CPR Certification
- BLS for Healthcare providers
Timeline
Patient Care Assistant
Houston Methodist
07.2024 - 09.2025
CLINICAL CARE ASSOCIATE
University of Texas Medical Branch
02.2023 - Current
HEAD BARTENDER/ KEY MANAGER
Black walnut cafe
02.2019 - 01.2022
SALES REPRESENTATIVE
Etech
11.2017 - 05.2018
SEASONAL WORKER
Prestige Portraits Lifetouch
05.2017 - 08.2017
CUSTOMER SERVICE REPRESENTATIVE
Santikos Silverado
11.2014 - 08.2017
Bachelor of Science (B.S.) - Applied Psychology
Sam Houston State University
Associate in Science (A.S.) - Biology
Lone star college
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