Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TYRA TRACY

Grand Prairie

Summary

Enthusiastic Senior Customer Service Representative with more than 10 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

American Honda Finance Corp
02.2023 - Current
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Resolved issues by collaborating between internal team members and field personnel.
  • Handled customer inquiries, payments and service requests.
  • Documented, researched and resolved customer service issues.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Communicated with customers to resolve common title issues.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.

Pricing Specialist

Winn Dixie Supermarket
06.2016 - 06.2020
  • Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
  • Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
  • Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
  • Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
  • Provided training and support to junior team members, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles as pricing specialists.

Education

Associate in Science (A.S.) - Crime Scene Technology

Keiser University
Jacksonville, FL
06.2022

Bachelor of Science (B.S.) - Incident Response/Digital Forensics

Keiser University
Fort Lauderdale, FL
01-2025

Skills

  • Customer support
  • Payment processing
  • Account management
  • Staff training
  • Documentation review
  • Call center experience
  • Customer service
  • Problem resolution
  • Process improvement
  • Computer skills
  • Calm and professional under pressure
  • Customer data confidentiality
  • Microsoft office
  • Remote office availability
  • Administrative and office support

Certification

  • Security+ Certification
  • CySA+ Certification
  • Certified Ethical Hacker
  • Certified Information Systems Security Professional

Timeline

Senior Customer Service Representative

American Honda Finance Corp
02.2023 - Current

Pricing Specialist

Winn Dixie Supermarket
06.2016 - 06.2020

Associate in Science (A.S.) - Crime Scene Technology

Keiser University

Bachelor of Science (B.S.) - Incident Response/Digital Forensics

Keiser University

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