Hi, I’m
Tyra Turner
Huntsville,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
years of professional experience
Work History
Starbucks
Barista
04.2024 - Current
Job overview
- Demonstrating excellent customer service
- Creating hand-crafted beverages to a strict set of standards
- Use of stringent food safety procedures to ensure compliance with local law
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Wok's Up
Cashier
06.2023 - 02.2024
Job overview
- Managed store
- Assisted customers in discussing preferences to make decisions that were personal to them
- Served food for customers to enjoy
- Performed daily tasks to maintain clean environments
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Jeremiah's Italian Ice
Shift Manager
10.2022 - 05.2023
Job overview
- Managed store and employees
- Served customers and created a positive customer experience
- Made and prepared products daily, ready for customers to enjoy
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Michael's
Cashier
07.2021 - 10.2022
Job overview
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Maintained current knowledge of store promotions and highlighted sales to customers
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business
Education
University of Alabama At HuntsvilleHuntsville, AL
Bachelor of Arts from Psychology
05-2027
Skills
- Customer Service
- Shift and Employee Management
- Knowledge of Trends and Current Events
- Product Knowledge
- Attention to Detail
- Written and Verbal Communication and Understanding
- Money Handling
- Time management
- Problem-Solving
- Team Player
- POS system operation
Awards
The ACE (Achievement in Customer Excellence) Award, 2022
Timeline
Barista
Starbucks
04.2024 - Current
Cashier
Wok's Up
06.2023 - 02.2024
Shift Manager
Jeremiah's Italian Ice
10.2022 - 05.2023
Cashier
Michael's
07.2021 - 10.2022
University of Alabama At Huntsville
Bachelor of Arts from Psychology
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