Hi, I’m
Tyra Vaughns-Ortiz
Client Relationship Manager & Senior Program Manager
Atlanta,GA
"True fulfillment lies not only in achieving personal success, but in empowering others to realize their full potential, both in their professional endeavors and in every aspect of life."
Tyra Vaughns-Ortiz
Summary
As an Air Force veteran with top-level security experience, I transitioned successfully into project management, overseeing multimillion-dollar projects and programs with expertise in budget controls using Earned Value Method (EVM). My diverse sector experience includes FinTech, DevOps, Healthcare, Retail, and IT, with proficiency in Google Cloud, AWS, SaaS, ML, AI, Data Governance, API Implementation, Infrastructure, and Mergers & Acquisitions. Maintaining Top Secret Security Clearance, I focused on Fraud Detection and Taxpayer Identity programs. This unique background positions me as a dependable leader in delivery in dynamic high-security environments, emphasizing cross-functional collaboration and innovation for successful outcomes. As a woman in government and technology, I prioritize collaboration and customer satisfaction.
Overview
10
years of professional experience
3
Professional Certifications in Project Management
15
Years Client Engagement and Exceptional Customer Service
1
Captivating Charismatic & Motivating Personality
Skills
- Visionary Strategy: Innovating to drive organizational progress
- Persuasive Communication: Excelling in impactful messaging
- Inspiring Leadership: Empowering teams to achieve greatness
- Agile Problem-Solving: Navigating challenges swiftly and decisively
- Adaptive Flexibility: Thriving in ever-changing environments
- Proactive Risk Management: Anticipating and mitigating risks for success
- Collaborative Engagement: Building strong partnerships for collective success
- Efficient Resource Management: Maximizing productivity through resource optimization
- High Emotional Intelligence: Fostering positive workplace culture through empathy
- Continuous Improvement: Driving innovation and evolution
- Strategic Financial Management: Guiding sound financial decisions for growth
- Expert Conflict Resolution: Resolving conflicts diplomatically for focus and harmony
Certification
- Project Management Professional (PMP), Project Management Institute
- PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute
- Certified Scrum Master (CSM), Scrum Alliance
- Program Management Professional (PgMP), Project Management Institute, 12/2024
Work History
Treasury Prime
Client Relationship Manager
07.2022 - Current
Job overview
- Cultivated and managed strategic relationships with 8+ prominent banking partners, including Lending Club, FirstBank, and Bangor Savings, among others, ensuring seamless integration and exceptional customer satisfaction.
- Spearheaded the onboarding process into the BaaS program, demonstrating adeptness in facilitating smooth transitions and optimizing operational readiness for FinTech clientele.
- Proactively ensured high levels of customer service and satisfaction throughout the partnership lifecycle, contributing to the overall success and growth of the business.
- Manage the full-cycle relationship process and increased bank partner relationship CSAT scores nearly 20% QoQ.
- Cultivates strong relationships with partners, resulting in reduced churn to single-digit percentages.
- Recovered $200k by identifying discrepancies in invoices resulting from oversights in a complex agreement structure for a legacy bank partnership ultimately resulting in 8% ARR.
- Boosted new business development and cross-sell opportunities by 23%, resulting in increased revenue growth and strengthened client relationships.
Y Media Lab
Senior Technical Project-Program Manager
12.2021 - 07.2022
Job overview
- Spearheaded diverse projects characterized by varying degrees of complexity and ambiguity, adeptly steering through challenges while harnessing team expertise to consistently deliver exceptional outcomes for esteemed clients and partners such as Albertson, Amway, Clover, KaiserPermanente, and X (formerly Twitter).
- Achieved a remarkable 50% reduction in time to market by overseeing a ground-up offshore team and implementing a streamlined 24-hour development model supported by effective communication channels.
- Acknowledged as an inspirational thought leader with a proven ability to galvanize teams confronted with intricate and ambiguous requirements, as well as tight timelines, fostering a culture of innovation and excellence.
Fiserv
Program Manager-Scrum Master IV
05.2020 - 02.2022
Job overview
- Improved product quality by significantly reducing the defect backlog from hundreds to less than 1% visible defects at product delivery
- Created an open-minded, trustworthy, learning, and fun environment, leading to a 15% improvement in team productivity
- Spearheaded initiatives to relocate 2 data centers to more suitable locations, resulting in increased client satisfaction and reduced disaster recovery costs exceeding $50M+ in CapEx
- Managed multiple data center migrations, resulting in 5 closures from the planned 10+ months as part of an acquisition and merger with First Data, saving the organization $100M+ in redundancy services and fees.
Experian
Senior Program Manager
05.2021 - 08.2021
Job overview
- Implemented an efficient program status reporting system for the VP and CIO, delivering critical insights before Senior Executive and Board meetings
- This enhancement significantly improved program visibility and engagement within steering committees, optimizing overall efficiency
- Established procedures for project roadmaps with external vendors, integrating and bringing all roadmaps in-house to improve collaboration and buy-in to drive project delivery and quality metrics
- Managed and coordinated vendors and cross-organization teams using project tools, resulting in increased productivity and a 40% reduction in weekly meetings.
Feedzai
Senior Project-Program Manager
04.2019 - 05.2020
Job overview
- Successfully delivered high-quality solutions for a government integrated program (Department of Treasury) on time and within budget.
- Proactively identified issues and high-impact risks, providing swift solutions and recommendations that led to a remarkable 95% on-time delivery rate and a substantial 17% improvement in project cost margins.
- Secured the renewal of contracts with First Data and Bank of America for three years, resulting in a significant $7 million in additional revenue.
- Orchestrated Enterprise Strategic programs for esteemed clients, including Chevron, Exxon, FirstData, and Bank of America, leveraging my expertise in risk management and decisive leadership to deliver impactful results across diverse initiatives.
- Employed strategic risk management methodologies and decisive decision-making abilities to drive the success of these initiatives, fostering strong client relationships and achieving measurable business outcomes.
Stable Kernel
Technical Program-Project Manager
04.2017 - 05.2019
Job overview
- Achieved an impressive 35% expansion in client base by executing strategic business development initiatives and prioritizing heightened customer satisfaction across diverse clientele such as BMW Automotive, Rheem, Fox Theatre, DOW, and Carvana.
- Oversaw and guided a dynamic team of over 20 professionals across multiple projects and initiatives, employing Scrum and other project management methodologies to effectively meet both client and team requirements.
- Significantly streamlined time to market by 50% through the establishment of a ground-up offshore team and the implementation of a 24-hour development model, enhancing communication channels for expedited decision-making and approvals amidst multi-country timezone resource allocation.
- Mentored and supervised 15 offshore resources in the enhancement and ongoing maintenance support of a video middleware platform for the BMW client partnership, ensuring seamless operations and continuous improvements.
- Successfully facilitated the 'go-live' phase for more than 10 concurrent customers, ranging in size and complexity, demonstrating adept project management and coordination skills.
- Enhanced resource optimization and coverage, resulting in a notable reduction of over 40% in burnout among engineering and design team members.
- Introduced and implemented Atlassian JIRA/Confluence, including comprehensive rollout strategy and user training for both internal teams and clients, achieving an exceptional 100% acceptance and adoption rate.
Accenture
Enterprise Project Manager
11.2016 - 04.2017
Job overview
- Mentored and trained 6 new PMO team members in Project, Change, and Release Management roles
- Successfully retired 10+ legacy enterprise applications, including secure data migration
- Recognized by the client as a creative problem solver with expert project management skills, resulting in less than a 1% variance across 15 initiatives.
tkE Resources
ITSM Project Manager
08.2016 - 11.2016
Job overview
- Created an efficient ITIL Process using Lean Six Sigma methodologies, resulting in streamlined operations and improved service delivery
- Successfully led the implementation and integration of a new ITSM Team, including the seamless implementation of the ServiceNow platform
- Managed vendor teams responsible for software integration, data migration, training, and contract administration, ensuring smooth project execution and strong vendor relationships
- Pioneered the implementation of a new Internal ITSM program, achieving a remarkable 60-day early launch compared to the original plan, demonstrating exceptional project management skills and dedication to meeting organizational goals.
CGI Group
Project Manager / Program Management Office
08.2015 - 08.2016
Job overview
- Spearheaded the NYS Mental and Clinical Health EHR Transformation project within the PMO, providing crucial support to cross-functional team members and orchestrating training sessions
- Led the Risk Committee and Issue Triage, removing roadblocks that hindered project delivery
- Recognized by the leadership team as a Master Project Scheduler, skillfully managing three schedules to ensure successful project delivery through Microsoft Project integration.
Education
Keller Graduate School of Management of DeVry University
Master of Arts from Project Management
University of Missouri-Kansas City (UMKC)
Bachelor of Arts from Communications
Timeline
Client Relationship Manager
Treasury Prime
07.2022 - Current
Senior Technical Project-Program Manager
Y Media Lab
12.2021 - 07.2022
Senior Program Manager
Experian
05.2021 - 08.2021
Program Manager-Scrum Master IV
Fiserv
05.2020 - 02.2022
Senior Project-Program Manager
Feedzai
04.2019 - 05.2020
Technical Program-Project Manager
Stable Kernel
04.2017 - 05.2019
Enterprise Project Manager
Accenture
11.2016 - 04.2017
ITSM Project Manager
tkE Resources
08.2016 - 11.2016
Project Manager / Program Management Office
CGI Group
08.2015 - 08.2016
Keller Graduate School of Management of DeVry University
Master of Arts from Project Management
University of Missouri-Kansas City (UMKC)
Bachelor of Arts from Communications
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