Tyra Washington

• Processed eligibility and benefits verification and authorization requests.
• Maintained confidentiality of patient finances, records, and health statuses.
• Resolved discrepancies in insurance payments by collaborating with carriers.
• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
• Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.

• Verified eligibility and compliance with authorization requirements for service providers.
• Contacted insurance companies to obtain prior authorization for medical procedures and medications.
• Fielded telephone inquiries on authorization details from plan members and medical staff.
• providers and medical personnel.
• Responded to inquiries from healthcare providers regarding prior authorization requests.

Placed, tagged, and secured merchandise in diverse designated areas.

• Reviewed order data to verify transactions and shipping dates.
• Processed required paperwork to expedite handling of shipped and received goods.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Counted money in drawers at beginning and end of each shift.
• Answered product questions using knowledge of sales and store promotions.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.