Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Tyra Wilson

Waldorf,MD

Summary

Highly skilled BDC Representative with understanding of customer service, data entry, and sales. Known for exceptional communication skills, ability to follow up on leads, and manage large client databases effectively. In previous roles, improved customer satisfaction rates by maintaining direct lines of communication and promptly addressing concerns. This experience has developed strong analytical abilities and problem-solving skills necessary for success in this role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

BDC Representative

Waldorf Chevrolet Cadillac
Waldorf, MD
11.2023 - Current
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Scheduled follow-up appointments for customers when necessary.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Provided support to other BDC representatives as needed.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Tracked daily performance metrics including number of calls handled per hour, day, week, month.
  • Monitored and responded to internet sales leads from company website and third party sites.
  • Greeted and assisted customers to foster positive experiences.

BDC Representative

Honda
Waldorf, MD
06.2023 - 11.2023
  • Managed incoming calls and provided exceptional customer support.
  • Maintained accurate records of customer interactions and transactions.
  • Developed strong relationships with customers through effective communication.
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.

Sales Representative

autoplex
Clinton, MD
04.2022 - 03.2023
  • Demonstrated vehicle features to educate potential buyers on product benefits.
  • Maintained accurate records of customer interactions and sales activities.
  • Collaborated with team members to ensure consistent customer service excellence.

Walmart

Customer Service Center
Waldorf, Mary
06.2021 - 01.2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.

Cashier

Burger King
Waldorf, MD
06.2020 - 02.2021
  • Processed customer orders accurately and efficiently at the cash register.
  • Handled cash transactions and managed end-of-shift cash balancing.
  • Provided friendly and prompt service to enhance customer satisfaction.

Education

High School Diploma -

Thomas Stone High School
Waldorf, MD
06-2021

Some College (No Degree) - Forensic Science

Prince Georges County Community College
Largo Maryland

Skills

  • Customer service
  • Call handling
  • Appointment scheduling
  • Relationship building
  • Communication skills
  • Data tracking
  • Multitasking
  • Business development
  • Conflict resolution
  • Problem-solving

Affiliations

  • kgwc church ministry

Certification

  • sales license

Timeline

BDC Representative

Waldorf Chevrolet Cadillac
11.2023 - Current

BDC Representative

Honda
06.2023 - 11.2023

Sales Representative

autoplex
04.2022 - 03.2023

Walmart

Customer Service Center
06.2021 - 01.2022

Cashier

Burger King
06.2020 - 02.2021

High School Diploma -

Thomas Stone High School

Some College (No Degree) - Forensic Science

Prince Georges County Community College

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