John Yanas
La Marque,TX
Summary
Detail-oriented professional with 12+ years of experience and a proven knowledge of customer service, data entry, and workflow prioritization. Aiming to leverage skills to successfully fill the Office Assistant/Receptionist role for the company.
Overview
18
18
years of professional experience
Work History
General Manager
Brick Oven Pizza Company
2018.01 - Current
- Hired, trained, and supervised employees ensuring that employees worked within operational standards and adhered to health, safety, and sanitation standards
- Maintained and analyzed business records, assumed ownership of budgets and cost control to minimize expenses and increase profits
- Provided detailed reporting of financial performance, inventory, and personnel
- Supported local and national company initiatives, as well as planned special events and promotions to drive sales
- Prioritized customer service addressing customer concerns regarding product, services, and employee interactions.
Assistant Manager
Mod Super-Fast Pizza Holding, LLC
2013.01 - 2018.01
- Managed financial activities including inventory, cash projections, cost control and sales targets
- Responsible for customer satisfaction, overall cleanliness and productivity of the team
- Supervised staff, providing ongoing training to ensure business standards are met resulting in customer satisfaction and reports
- Maintained and update inventory, reports, and database systems, either manually, via MS Excel, or industry specific software
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints
- Collected, counted, and disbursed money, did basic bookkeeping, and completed banking transactions
- Processed and prepared documents, records, and reports to support the business activities, as well as assisting with marketing materials.
General Manager
Red Robin
2006.01 - 2013.01
- Controls all profit and loss centers, including food, beverage, and labor costs
- Oversees all training of management and team members
- Oversees & manages all areas of the restaurant and makes final decisions on matter of importance
- Ensures development of management thorough weekly manager meetings, weekly one-on-ones, bi-annual performance reviews, delegations of various responsibilities & projects within the restaurant
- Ensure development of hourly employees through reality vs
- Expectations meetings, CLC meetings, all store meetings and department meetings
- Responds to guest service complaints either in person or over the phone taking all appropriate actions to turn dissatisfied guest into return guests
- Manages shifts, which includes daily decision making, staff support, scheduling, planning while upholding standards, product quality, and cleanliness
- Oversees implementation of local store marketing and national marketing promotions to increase sales
- Keeps immediate supervisor promptly and fully informed of all problems or unusually matters or significance and takes prompt corrective actions where necessary or suggests alternative courses of action which may be taken
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
- Adherence to company standards and service levels increases sales and minimizes costs
- Oversees restaurant with annual sales of $2.5-5 million
- Controlling overtime to reduce potential labor problems.
Education
High School Diploma -
Texas City High School
Texas City, TX05.1987
Skills
- Problem Resolution
- Operations Management
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Schedule Management
Military Experience
Naval Petty Officer 3rd Class - E4, United States Navy, Sonar Technician on nuclear cruiser, USS California CGN36. Trained ship mates on daily ship maintenance. In Port certified fire fighter.
Timeline
General Manager
Brick Oven Pizza Company
2018.01 - Current
Assistant Manager
Mod Super-Fast Pizza Holding, LLC
2013.01 - 2018.01
General Manager
Red Robin
2006.01 - 2013.01
High School Diploma -
Texas City High School
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