Tyrae Jones
Grand Prairie,TX
Summary
Dynamic Customer Success Account Manager with a proven track record at LucidLink, driving $4.6 million in ARR and achieving 90% retention. Expert in account retention strategies and cross-functional collaboration, fostering trusted relationships with key stakeholders to enhance client satisfaction and revenue growth. Skilled in strategic project planning and effective upselling.
Overview
13
13
years of professional experience
Work History
Customer Success Account Manager
LucidLink - High Performance Cloud File Share Software
09.2022 - Current
- Over the course of 3 years, I have driven retention and expansion, resulting in $4.6 million in ARR, 40% NARR expansion, and a 90% retention. I've renewed over 100 annual customers, with some of them being the largest logos in the M&E industry, such as Netflix, Prime Video, WBD, and Paramount.
- Developed and cultivated trusted advisory relationships with Executives and key stakeholders across multiple client organizations, resulting in high client satisfaction and sustained account growth.
- QBRs with the customer to examine the health of the account, identify pain points, and take ownership of solutions.
- internal QBRs with Product, Marketing, and Engineering to analyze upsells, organic expansion, and possible churn.
Production Planner II
Northrop Grumman - Software Updates for Blackhawk Helicopters
09.2020 - 09.2022
- Developed production schedules to optimize resource allocation and meet project deadlines.
- Coordinated cross-functional teams to ensure alignment on production goals and timelines.
- Analyzed inventory levels, forecasting demand to prevent stock shortages and excesses.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Supply Chain Technician 2
Northrop Grumman - Anti-aircraft Hardware for C-130
11.2017 - 09.2020
- Monitored inventory levels, ensuring timely replenishment of materials and supplies.
- Coordinated logistics for inbound and outbound shipments to optimize delivery schedules.
- Implemented process improvements that enhanced efficiency in supply chain operations.
- Trained new team members on best practices for inventory management and logistics coordination.
Medic
Army
08.2012 - 08.2016
- Administered emergency medical treatment in high-pressure environments.
- Trained and mentored junior medics on advanced life support techniques.
- Collaborated with multidisciplinary teams during tactical operations to ensure patient care continuity.
- Conducted thorough assessments of injuries and illnesses to determine appropriate interventions.
- Led training exercises focusing on battlefield medicine and first aid procedures.
Education
MBA - Operations Management
University of Massachusetts Global
Aliso Viejo, CA01-2020
Bachelor of Arts - Administration of Justice
University of Massachusetts Global
Aliso Viejo, CA01-2018
Skills
- Customer relationship management
- Account retention strategies
- Effective upselling strategies
- Cross-functional collaboration
- Strategic project planning
- Lead generation expertise
- Revenue generation
Timeline
Customer Success Account Manager
LucidLink - High Performance Cloud File Share Software
09.2022 - Current
Production Planner II
Northrop Grumman - Software Updates for Blackhawk Helicopters
09.2020 - 09.2022
Supply Chain Technician 2
Northrop Grumman - Anti-aircraft Hardware for C-130
11.2017 - 09.2020
Medic
Army
08.2012 - 08.2016
MBA - Operations Management
University of Massachusetts Global
Bachelor of Arts - Administration of Justice
University of Massachusetts Global