Tyrah Brown
Huntersville,NC
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Skilled in data entry and management, with background in processing high volumes of data accurately. Strong understanding of database systems and data analysis tools. Known for accuracy, attention to detail, and ability to work under pressure. Previously contributed to enhancing data processing efficiency within previous roles.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Grimco
Huntersville, NC
10.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answer inquiries from customers concerning products, their uses, distribution, and provide solutions or recommendations.
- Enter orders, customer information, and purchasing trends into our various computer systems (Order Power, CRM database, Reporting Services, Website, etc.).
- Answer inquiries from customers concerning products, their uses, distribution, and provide solutions or recommendations. (Approximately 30 inbound calls per day.)
- Performed regular follow-ups with prospects to close deals in a timely manner.
Customer Service Representative
Greenworks Tools
Mooresville, NC
02.2023 - 09.2024
- Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.
- Respond promptly and courteously to telephone inquiries, and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
- SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check, and ATP (Available to Promise), Delivery, and Shipment.
- Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
- Optimize the use of Salesforce, drive compliance, and maximize team performance.
Head Cashier
Lowes Home Improvment
Winterville, NC
08.2021 - 06.2022
- Coaches, develops, provides feedback, and trains associates in the various departmental duties, or sales opportunities.
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store, and walking them through projects when necessary.
- Uses a cash register to process sales transactions, returns, and refunds, according to company guidelines.
- Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Provides supervision, coaching, and support to the CSA Front End Team (Front End/Loaders).
- Monitors merchandise entering and leaving the store entrances and exits, and assists customers or associates who trigger the alarm.
Education
Bachelor of Science - Organizational Communication
East Carolina University
Greenville, NC06-2022
Associate of Science - Organizational Communication
Mitchell Community College
Statesville, NC01-2018
Skills
- Sales closing
- Account development
- Competitor research
- Lead prospecting
- Network development
- Territory sales
- Staff training
- Product and service knowledge
- Proofreading
- Document processing
- Technical support
- Administrative support specialist
- Microsoft Word
- Order processing
- Microsoft Excel
- Data entry
- Problem-solving
- Data management
Accomplishments
- Head Cashier for three months in 2022
- Awarded the best Customer Service Representative for two months in 2023
Certification
- Customer Service Representative
Timeline
Sales Representative
Grimco
10.2023 - Current
Customer Service Representative
Greenworks Tools
02.2023 - 09.2024
Head Cashier
Lowes Home Improvment
08.2021 - 06.2022
- Customer Service Representative
Bachelor of Science - Organizational Communication
East Carolina University
Associate of Science - Organizational Communication
Mitchell Community College
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