Tyrah Dooley

Gathering parts for peterbuilt trucks

Building working on trucks, such as working on shocks, power steering, installing dashboards, and air bags.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Followed up with customers to offer additional support and check resolution satisfaction
• Documented, researched, and resolved customer service issues
• Handled customer inquiries, billing questions, payments, and service requests
• Compiled customer feedback to recommend improvements to management
• Enhanced customer satisfaction with fast, knowledgeable service
• Anticipated needs and resolved problems to keep customers happy
• Organized documentation for new sales, warranties, and service program sign-ups
• Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
• Discussed promotions and special offers to customers to increase sales
• Sold products to customers during routine service calls using strong cross-selling abilities
• Helped improve processes and products by relaying customer feedback

• Used safety procedures to take supplies and equipment to workers
• Operated cherry picker to raise crew members to working height
• Minimized risk of tipping during boom extension with use of correct stabilization techniques
• Protected workers and equipment by using correct rigging procedures

• Processed incoming deliveries, moved products through staging, and organized storage areas
• Restocked supplies to keep teams productive
• Lifted and safely moved heavy loads
• Kept equipment working properly with regular inspections and maintenance
• Supported fellow team members with regular tasks and activities
• Reported security concerns to supervisors to minimize losses
• Managed housekeeping requirements, organized storeroom, and baled cardboard

• Balanced cash drawer at beginning and end of each shift
• Engaged with customers while completing cash register transactions
• Maintained clean, organized, and well-stocked checkout areas
• Provided information to customers on products or services
• Gave customers information about upcoming promotions and available items
• Fixed checkout merchandise displays with continuous resets during down periods
• Discussed promotions and special offers to customers to increase sales
• Worked with customer service leaders and managers to meet customer needs
• Approached and solved problems with initiative and sound judgment
• Assembled online order pickups and loaded purchases in vehicles

• Resolved customer concerns using strong communication and conflict management skills
• Helped customers navigate store, complete sales, and process returns
• Checked sister stores and online options to locate items for customers