Tyra L
Collinsville,IL
Summary
As an IRS Order Entry Clerk, I have amassed a wealth of experience over 13 years. During this time, I have honed my skills as an IRS Order Entry professional, consistently delivering accurate and precise results. In addition to this, I have also spent three years working as an income tax preparer, utilizing a variety of software tools such as TurboTax, HR Block, Jackson Hewitt, and Free Tax USA. My commitment to efficiency and meticulousness has enabled me to succeed in client satisfaction and retention and establish a track record of success in these areas.
Overview
27
27
years of professional experience
Work History
IRS Call Center Representative- Order Entry Clerk
National Telecommuting Institute
Boston, MA
08.2011 - 05.2025
- I worked from home for over ten years, answering incoming calls from the public on a telephony-connected workstation. My primary responsibility was to take orders for IRS forms and publications
- Completed accurate order entry, verified customer data and communicated with customers to make specific requests.
Coder/Patient Account Representative
Anderson Hospital
Maryville, IL
06.2009 - 04.2010
- Reviewed outpatient records, verified coded data, accurately selected proper code, entered orders into the EMR system efficiently, interacted with healthcare staff, applied charges, updated patient records, scanned and filed medical records, coded Observations and Inpatient Professional Services at an average rate of 25 per hour.
Patient Account Representative/Verification Coordinator/Coding Technician
Kenneth Hall/Touchette Hospital
East Saint Louis, IL
01.1998 - 05.2009
- I verified ICD-9 codes for all Medicaid and non-insurance patients, appealed/resubmitted denied claims and did daily Medicaid billing.
- I maintained Excel spreadsheets for daily Medicaid Prior Approval Requests and contacted patients for monthly insurance checks using the Ecare system.
- I registered new patients, requested authorizations for commercial and Medicaid patients, and maintained daily/monthly productivity and statistical reports.
- I appealed/resubmitted unprocessed physician claims, performed reimbursement follow-ups with insurance companies/patients, and contacted insurance companies for outstanding physician claims.
- I arranged sliding scale fees and payment arrangements for non-insurance patients, completed E&M and ICD-9 coding for an FQHC clinic, and performed physician credentialing for new physicians.
Education
Intuit Academy Tax Level 1 -
01.2024
DeVry University
Naperville, IL06.2010
Associate of Applied Science Degree - Health Information Technology
Southwestern Illinois College
Belleville, IL05.1998
Medical Assistant Certificate - Medical Assisting
Skills
- TURBO TAX SOFTWARE
- HR BLOCK SOFTWARE
- FREE TAX USA SOFTWARE
- SECURE REMOTE WORKER (THINSCALE)
- Data verification
- Customer service
- Accurate data entry
- Verbal and Written Communication
- Multitasking and Prioritization
- Organizational Skills
- Active Listening
- Interpersonal Skills
- Attention to Detail
- MS Office
- Excellent work ethic
- Computer proficiency
- Responding to Difficult Customers
- Creative Problem Solving
- CRM Software
- Data Entry and Maintenance
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Meticulous
- Call center operations background
- High-volume call centers
- Call center processes
Timeline
IRS Call Center Representative- Order Entry Clerk
National Telecommuting Institute
08.2011 - 05.2025
Coder/Patient Account Representative
Anderson Hospital
06.2009 - 04.2010
Patient Account Representative/Verification Coordinator/Coding Technician
Kenneth Hall/Touchette Hospital
01.1998 - 05.2009
Intuit Academy Tax Level 1 -
DeVry University
Associate of Applied Science Degree - Health Information Technology
Southwestern Illinois College
Medical Assistant Certificate - Medical Assisting
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