Tyraland Hayden
Princeton,USA
Summary
Experienced Administrative Assistant with 8+ years of dedicated service in a fast-paced office environment. Known for friendly and upbeat demeanor, consistently brings a positive attitude to the workplace. Self-motivated, reliable, and punctual; always ready to adapt to changing priorities and handle multiple tasks efficiently. Strong communication skills, dependable, and achieves high performance with minimal supervision. Quick learner with excellent time management abilities; consistently strives for excellence in all aspects of work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Willis Towers Watson
06.2023 - Current
- Enhanced client satisfaction with timely and accurate pension calculations and disbursements.
- Managed complex pension cases, ensuring compliance with federal regulations and company policies.
- Implemented innovative communication strategies to keep participants informed about changes or updates affecting their pension accounts.
- Conducted thorough reviews of participant data, verifying eligibility requirements for pensions and other benefits.
- Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
- Assisted with design and implementation of various employee benefits programs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
US Allergy & Asthma
10.2021 - 03.2023
- Coordinated general administrative duties with emphasis on handling insurance and billing.
- Provides administrative support to ensure efficient office operations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Administrative Assistant
Apple Counseling & Consulting
01.2019 - 10.2021
- Maintained office efficiency by organizing operations and procedure
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected copays, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Regional Administrative Assistant
Hisun Motors
01.2016 - 02.2019
- Build relationships with customers and businesses
- Open and maintain customer accounts by recording accounts
- Resolve customer complaints via phone, email, mail or social media
- Ensured regulatory compliance within the organization, maintaining accurate records of licenses, permits, and required certifications.
- Optimized resource allocation by monitoring inventory levels of office supplies regularly and taking corrective measures when required.
- Reduced costs of office supplies by negotiating with vendors and establishing cost-effective purchasing processes.
- Supported regional managers in their day-to-day operations, leading to smoother communication and coordination between offices.
- Managed scheduling for multiple departments, ensuring all meetings and appointments were organized effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Registration and Scheduling Specialist
Medical City Healthcare
10.2014 - 01.2016
- Manage incoming and outgoing calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
Certification - Medical Billing And Coding
DeVry Education Group
Online Associate's - Paralegal Studies
Liberty University
VirginiaHigh school or equivalent - Diploma
Mckinney North High School
McKinney, TX06.2013
Skills
- Customer Service
- EMR Systems
- Microsoft
- Intake Experience
- Public Relations
- Communication skills
- Patient care
- Office administration
- Strong problem solver
- Appointment scheduling
- Schedule management
- Computer skills
- Data entry
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- Child Development Associate Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Willis Towers Watson
06.2023 - Current
Administrative Assistant
US Allergy & Asthma
10.2021 - 03.2023
Administrative Assistant
Apple Counseling & Consulting
01.2019 - 10.2021
Regional Administrative Assistant
Hisun Motors
01.2016 - 02.2019
Registration and Scheduling Specialist
Medical City Healthcare
10.2014 - 01.2016
High school or equivalent - Diploma
Mckinney North High School
Certification - Medical Billing And Coding
DeVry Education Group
Associate's - Paralegal Studies
Liberty University
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