Tyran Anthony
Information Technology Security Specialist
Crestline,CA
Summary
IT professional with 20 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Troubleshooting and Analysis with proven history of delivering exceptional risk management support.
Overview
2
2
Certifications
3
3
years of post-secondary education
14
14
years of professional experience
Work History
IT Support Technician II
Kaiser Permanente
Corona, CA
10.2008 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Compiled and accurately entered data for each customer encounter to record in system.
IT Support Technician I
Orange Coast Community College
Costa Mesa, CA
08.2007 - 10.2008
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
- Trained users on how to operate workstations, printers and classroom equipment.
- Helped streamline repair processes and update procedures for support action consistency.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH 09.2017 - 11.2020
Skills
Source code review
undefinedAffiliations
- Association for Computing Machinery
Certification
Comptia A+
Timeline
Bachelor of Science - Computer Science
Southern New Hampshire University
09.2017 - 11.2020
IT Support Technician II
Kaiser Permanente
10.2008 - Current
IT Support Technician I
Orange Coast Community College
08.2007 - 10.2008
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