Tyranika Williams
Philadelphia,PA
Summary
My past experience allowed me to achieve high client satisfaction and retention at Medical Guardian by leveraging strong relationship-building skills and proactive problem resolution. I became skilled in HIPAA compliance and vital sign monitoring, consistently improved patient care at Rydal Park Medical Center.My experience also allowed me to demonstrated technical prowess and empathy, enhancing service quality across healthcare and customer service roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Nurse Technician
Rydal Park Medical Center
05.2024 - Current
- Ensured timely responses to call lights, attending to patients'' needs quickly and efficiently.
- Developed strong therapeutic relationships with patients by demonstrating empathy and active listening skills during interactions.
- Participated in educational opportunities to continually improve nursing knowledge and enhance the quality of patient care provided.
- Improved patient comfort by performing vital signs monitoring and reporting any abnormalities to the nursing staff promptly.
- Supported optimal patient outcomes through accurate data collection and analysis for ongoing assessment purposes.
- Supported needs of 15+ residents under long-term care.
Patient Service Representative
Main Line Health
11.2022 - 12.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
Account Manager
Medical Guardian
10.2018 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative
JP Morgan & Chase
02.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing
Jersey College School Of Nursing
Jenkintown, PA05.2026
Phlebotomy Certificate - Phlebotomy
Delaware Community College
Newtown, PA06.2022
Skills
- HIPAA Compliance
- Specimen Collection
- Vital Sign Monitoring
- Technical skills
- Clinical Documentation
- CPR Certification
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
Timeline
Student Nurse Technician
Rydal Park Medical Center
05.2024 - Current
Patient Service Representative
Main Line Health
11.2022 - 12.2023
Account Manager
Medical Guardian
10.2018 - 11.2022
Customer Service Representative
JP Morgan & Chase
02.2016 - 10.2018
- Basic Life Support (BLS) Certification - American Heart Association.
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
Associate of Science - Nursing
Jersey College School Of Nursing
Phlebotomy Certificate - Phlebotomy
Delaware Community College
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