Tyrant Thompson
Orange,Tx
Summary
Resourceful Customer Service Shift Supervisor recognized for high productivity and efficient task completion. Possess specialized skills in conflict resolution, team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive customer interactions.
Experienced in managing customer service teams during various shifts. Skilled at problem-solving, communication, and maintaining high-quality standards for service delivery. Noted for fostering positive team dynamics while ensuring operational efficiency. Implemented improvements that significantly enhanced customer satisfaction levels in previous roles.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Petroleum Customer Service (DOWSRO)
Orange, USA
2017.09 - Current
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support.
- Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business
- Loading and unloading of rail cars.
- Shipping and receiving
- Troubleshooting a variety of machinery
- Direct packaging from extruders
- Communicate clearly with employees regarding job duties, expectations, and policies.
- Monitored staff performance to ensure quality standards were met.
- Assisted customers with product selection when needed.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Ensured all safety and sanitation regulations were met throughout the shift.
Education
Associate of Applied Science - process technology, Safety health and environmental
Lamar State College-Orange
Orange, Tx2025-05
Skills
- Operating and troubleshooting process equipment
- Team collaboration
- Communication skills
- Problem-solving skills
- Continuous learning
- Forklift operation
- Quality control
- Process optimization
- Strong leadership
- Policy enforcement
- Safety management
- Equipment maintenance
- Team leadership
- Problem solving
- Technical troubleshooting
- Team management
- Workflow planning
- Multitasking capacity
- Attention to detail
- Teamwork and collaboration
- Microsoft office expertise
- Quality assurance
- Effective communication
- Safety compliance
- Equipment troubleshooting
- Critical thinking
Accomplishments
- Associate applied science process technology
- Received process technology certificate
- Consistently maintained high customer satisfaction.
- Five or more years of plant experience
- Five or more years of being in a leading role in a plant environment
- Five or more years in a plant environment with no safety violations
- Five or more years in a plant environment with no quality violations
- I.S.T.C. Basic plus
Training
- S.A.P
- Developed skills in operating and troubleshooting process equipment.
- Demonstrated ability to work effectively in a team environment, collaborating on projects and assignments.
- Developed strong communication and problem-solving skills through classroom discussions and project presentations.
- Showed commitment to continuous learning by actively seeking opportunities to enhance knowledge and skills in the field of process technology.
- Forklift
- Lock out tag out
- Quality control
- Cleaning of various system to prevent contamination
Timeline
Shift Supervisor
Petroleum Customer Service (DOWSRO)
2017.09 - Current
Associate of Applied Science - process technology, Safety health and environmental
Lamar State College-Orange