Hi, I’m
Tyra Schley Evans
Relationship Management Professional
Atlanta,GA
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
years of professional experience
2
Certifications
Work History
Saddle Creek LogisticsAtlanta, GA
Customer Service Coordinator
02.2023 - Current
Job overview
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Monitor and report on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Respond to customer needs through competent customer service and prompt problem-solving.
- Coordinated logistics for customer orders.
MaximusAtlanta, GA
Quality Coordinator
04.2020 - 11.2022
Job overview
- Addressed non-conformance issues, pausing production to correct errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provide training and feedback utilizing the standardized coaching methods to ensure Agents improve their quality of calls.
Recleim ⧫Norcross, GA
Program Support Center Supervisor
03.2017 - 12.2019
Job overview
- Managed team of call center and remote agents perfecting operations by monitoring, evaluating, and providing support on the floor via the implementation of metrics and periodic evaluations.
- Tracked inbound calls while monitoring and making circuits around the operations floor.
- Provided guidance, motivation, and encouragement to the agents through positive communication and feedback.
- Maintained staff by instigating recruitment, providing orientation and training, thereby improving performance through coaching, counseling, and goal/expectation setting.
- Provided resolve to de-escalate dissatisfied customers and retain programs and businesses that affect productivity.
- Contributed to the maintenance and development of standards, policies, and procedures needed for implementation of best practices for the company.
- Provided training to promote less data entry, scheduling errors, and customer escalations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Comcast ⧫Alpharetta, GA
Lead Sales/Customer Account Executive/ Telesales
10.2012 - 10.2016
Job overview
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Promptly provided positive resolution regarding existing accounts to acquire customer satisfaction.
- Met and exceeded service level goals to achieve standards and expectations.
- Trained employees on best customer service practices, product features, updates, and strategies to secure business.
Vision Church ⧫Atlanta, GA
Executive Assistant to the Chief Executive Officer
03.2010 - 10.2012
Job overview
- Functioned as Acting Chief of Staff.
- Provided administrative support within the Non-Profit sector.
- Coordinated multiple projects/events; orchestrated meetings, researched agenda items, analyzed data, and compiled reports.
- Maintained necessary office supplies and ensured various equipment was properly configured, installed, and maintained.
- Initiated, developed, and trained the executive office staff to meet the needs of the Bishop.
- Liaison between other local and national level organizations, fostering relationships that impacted social justice and marginalized communities.
- Assisted with Vision Community Foundation program, provided on-site event coordination while implementing health initiatives and educating the public regarding HIV/AIDS awareness.
- Received, evaluated, and organized all incoming meeting and event requests; greeted the Bishop’s meeting attendees throughout the day; communicated key information regarding the Bishop’s schedule to staff; ensured proper advance work was completed for Bishop’s travel, appearances, and meetings; and other duties as assigned by the Bishop.
Inner Harbour ⧫Douglasville, GA
Para-Professional/Counselor
04.2007 - 08.2011
Job overview
- Educated clients with severe cognitive impairments, utilizing experiential methods.
- Implemented intervention methods per treatment plans, providing a safe environment for mentally, physically, and substance abused residents.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Prepared clients for transition into independent living programs or community.
- Maintained confidentiality of records relating to clients' treatment.
Education
Clark Atlanta UniversityAtlanta, GA
from Mass Communications/Music
Skills
MS Windows 10
MS Windows 7,XP,Vista and MAC OS X
MS Office
Adobe Creative Suite
Public Relations
Administrative Writing Skills
Managing Processes
Resolution Specialist
Media/Event Management Specialist
Retention Specialist
Customer Care Trainer
Master Orator
Certification
Lean Six Sigma Certified
Timeline
Lean Six Sigma Certified
03-2023
Customer Service Coordinator
Saddle Creek Logistics
02.2023 - Current
Quality Coordinator
Maximus
04.2020 - 11.2022
Program Support Center Supervisor
Recleim ⧫
03.2017 - 12.2019
Lead Sales/Customer Account Executive/ Telesales
Comcast ⧫
10.2012 - 10.2016
Executive Assistant to the Chief Executive Officer
Vision Church ⧫
03.2010 - 10.2012
Para-Professional/Counselor
Inner Harbour ⧫
04.2007 - 08.2011
Business Administration, Genesee Area Skill Center
06-1996
Clark Atlanta University
from Mass Communications/Music