Tyrasia Yett
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Front Desk Patient Coordinator
Endeavor Physical Therapy
05.2024 - Current
- Implemented a digital reminder system for scheduled appointments leading to improved attendance rates.
- Assisted in the implementation of new electronic health record system, contributing to a smoother transition for staff and patients alike.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
Server
Pappasitos Cantina
07.2023 - 03.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cashier
Academy Sports + Outdoors
09.2021 - 07.2022
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
Server
Dell Diamond
04.2021 - 09.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Pre-K Teacher
Stepping Stone School
06.2020 - 03.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
Cashier Team Lead
Pluckers Wing Bar
01.2019 - 06.2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Communicated with customers and team members to solve problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Panda Express
11.2018 - 01.2019
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Criminal Justice
Texas Southern University
Houston, TX12-2024
High School Diploma -
Cedar Ridge High School
Round Rock, TX05-2020
Skills
- Appointment Scheduling
- Customer Service
- Guest Engagement
- Professional Appearance
- Sales Techniques
- Work Ethic and Integrity
- Time management skills
- Customer Relations
Timeline
Front Desk Patient Coordinator
Endeavor Physical Therapy
05.2024 - Current
Server
Pappasitos Cantina
07.2023 - 03.2024
Cashier
Academy Sports + Outdoors
09.2021 - 07.2022
Server
Dell Diamond
04.2021 - 09.2021
Pre-K Teacher
Stepping Stone School
06.2020 - 03.2021
Cashier Team Lead
Pluckers Wing Bar
01.2019 - 06.2020
Cashier
Panda Express
11.2018 - 01.2019
Bachelor of Science - Criminal Justice
Texas Southern University
High School Diploma -
Cedar Ridge High School
Similar Profiles
Jarren LubojackyJarren Lubojacky
Physical Therapy Volunteer at Endeavor Physical TherapyPhysical Therapy Volunteer at Endeavor Physical Therapy
Stephanie BarrettStephanie Barrett
Rehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLCRehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLC
Roberto LopezRoberto Lopez
Office Manager at Bayonne Physical Therapy Dba Golden Gate PhysicalOffice Manager at Bayonne Physical Therapy Dba Golden Gate Physical
Neusa BarrosNeusa Barros
Front Desk Supervisor/Front Desk Patient Coordinator at The Braces PlaceFront Desk Supervisor/Front Desk Patient Coordinator at The Braces Place
Leah SinacoriLeah Sinacori
Front Desk Patient Coordinator at Hubbard Plastic SurgeryFront Desk Patient Coordinator at Hubbard Plastic Surgery