Tyray Brown
Stone Mountain,GA
Summary
Result-oriented Maintenance Director effective at developing, coordinating and leading facilities maintenance activities. Decisive leader proficient in managing preventive, predictive, and corrective maintenance for facilities.
Overview
4
4
years of professional experience
Work History
Maintenance Crew Member
Pilot Travel Centers
Atlanta , GA
10.2023 - 01.2025
- Calculated required materials needed based on field measurements or work orders.
- Assisted with installing and maintaining electrical and power systems during remodeling projects.
- Responded to emergency repair requests promptly to minimize downtime.
Lube Service Technician
Jiffy Lube
Atlanta , GA
12.2023 - 12.2024
- Replaced worn components such as spark plugs and air filters.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Disposed of used motor oil and other hazardous materials in accordance with local regulations.
Customer Service Representative
Verizon Wireless (Work From Home)
Atlanta , GA
03.2022 - 09.2024
- Oversaw warranty counseling process to manage expense controls.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Warehouse Worker
Walgreens
Camden, NJ
06.2021 - 10.2022
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Collection Customer Service Representative
MRS Associates
Cherry Hill, New Jersey
01.2021 - 01.2022
- Answered incoming calls from customers regarding collections inquiries.
- Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Explained collection policies, procedures, and processes clearly to customers.
- Used computer systems and software packages to input, access or store information.
Education
High School Diploma -
Camden High School
Camden, NJSkills
- Vehicle maintenance
- Heavy lifting
- Cleaning procedures
- Complaint resolution
- Account updating
- Multi-line telephone operations
- Microsoft Excel
- Prioritization
- Call center procedures
- Computer proficiency
- Creative problem solving
- Data analysis
Timeline
Lube Service Technician
Jiffy Lube
12.2023 - 12.2024
Maintenance Crew Member
Pilot Travel Centers
10.2023 - 01.2025
Customer Service Representative
Verizon Wireless (Work From Home)
03.2022 - 09.2024
Warehouse Worker
Walgreens
06.2021 - 10.2022
Collection Customer Service Representative
MRS Associates
01.2021 - 01.2022
High School Diploma -
Camden High School