TyRay Herron
Cooper’s Hawk Winery & Restaurant
Indianapolis,IN
9
years of professional experience
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cooper’s Hawk Winery & Restaurant. Proven ability to enhance guest satisfaction through suggestive selling and efficient service in high-volume settings. Adept at wine service, ensuring memorable dining experiences while resolving concerns to maintain loyalty.
Work History
Restaurant Supervisor
1 Year 5 Months- Supervised daily dining room operations to maintain service standards and smooth guest flow.
- Trained staff on menu knowledge, hospitality expectations, and point-of-sale procedures.
- Coordinated opening and closing duties to ensure readiness, cleanliness, and compliance.
- Resolved guest concerns promptly to protect service quality and dining experience.
- Monitored floor coverage and adjusted assignments to support efficient team performance.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Hospitality Worker
4 Years- Greeted guests promptly, created welcoming dining experiences, and guided parties to appropriate seating.
- Presented menu and wine selections, answered questions, and supported confident ordering decisions.
- Coordinated reservations, waitlists, and table turns to maintain smooth front-of-house flow.
- Delivered food and beverages accurately, communicating clearly with kitchen and service staff.
- Processed guest orders through POS systems, ensuring accuracy and timely service.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Server/Bartender
1 Year 3 Months- Greeted guests promptly and delivered attentive table service aligned with Red Lobster hospitality standards.
- Took food and beverage orders accurately using POS systems and communicated special requests to kitchen staff.
- Recommended seafood dishes, cocktails, and promotional items to support guest satisfaction and sales.
- Mixed, garnished, and served alcoholic beverages while following responsible alcohol service and ID verification procedures.
- Processed payments, split checks, and balanced cash transactions with accuracy and efficiency.
- Maintained clean dining, bar, and service areas by resetting tables and restocking supplies.
Host/Server
3 Years 10 Months- Greeted guests promptly, managed waitlist flow, and coordinated accurate seating assignments.
- Monitored reservations and table status to maintain efficient front-of-house operations.
- Communicated guest needs to servers and managers to support smooth service.
- Presented menu and wine recommendations aligned with restaurant offerings.
- Supported server sections by resetting tables and preparing dining areas between guests.
- Resolved seating concerns professionally while maintaining positive guest experience.
- Processed to-go orders and coordinated pickup timing with kitchen and service teams.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Memory retention
High volume dining
Suggestive selling
Wine service
Timeline
Restaurant Supervisor
Cooper’s Hawk Winery & Restaurant
12.2023 - 05.2025Read More
Hospitality Worker
Cooper’s Hawk Winery & Restaurant
10.2022 - CurrentRead More
Server/Bartender
Red Lobster
06.2021 - 09.2022Read More
Host/Server
Texas Roadhouse
08.2017 - 06.2021Read More
Warren Central
High School Diploma
Read More