Thomas Craft III
Lakeland,FL
Summary
Dedicated packaging professional with extensive experience in optimizing packaging processes and maintaining exceptional quality standards. Proven track record of enhancing production line efficiency while ensuring secure product packaging, consistently delivering results that exceed expectations. Recognized for strong collaboration skills, adaptability, and reliability in team environments, contributing to seamless project execution. Expertise includes material handling, machine operation, and strict adherence to safety protocols, ensuring a safe and productive workplace.
Overview
39
39
years of professional experience
Work History
Packaging Associate
Stryker
Lakeland, FL
03.2021 - Current
- Manually palletize products for shipment.
- 5300 Region Court Lakeland, FL 33815
- 863-683-8680
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Monitored quality control processes to maintain high standards of packaging integrity.
Temporary Agent
Kelly Services USA, LLC
Troy, MI
11.2019 - 03.2021
- Restocking shelves, Fulfilling orders and inventorying of warehouse supplies
- 1-863-688-4141
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Coordinated recruitment processes, matching candidates with appropriate job opportunities.
Temporary Agent
Active Staffing Services
Lakeland, FL
07.2019 - 11.2019
- Unloading trucks and separating boxes by store number for redistribution.
- 1-863-225-8005
- Facilitated communication between clients and internal teams to streamline service delivery.
- Assisted in resolving client inquiries, ensuring prompt and efficient support.
Order puller
Eastern Metal Supply (EMS)
Lakeland, FL
02.2019 - 06.2019
- Fulfillment of customers’ orders and prepare for shipment.
- I was offered a full-time permanent position through Eastern Metal Supply in April 2019
- 1-800-432-2204
- Operated forklifts and pallet jacks to efficiently pull orders for shipment.
- Verified accuracy of orders by cross-referencing pick lists with inventory.
Inspector
Masterbrand Cabinets, Inc. (Omega Cabinetry)
Waterloo, IA
04.2016 - 12.2018
- Physically inspect all cabinets for final approval before shipping.
- Inspected for any minor repair and touch up as needed. Expeditor.
- 319-235-5700
- Conducted thorough inspections of cabinetry products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
Member Service Agent
Humach, formerly WS Live
Oelwein, IA
01.2016 - 04.2016
- Customer service, sales and order entry.
- Responsible for membership retention as well.
- 319-283-1006
- Resolved member inquiries through effective communication and problem-solving techniques.
- Processed membership applications, ensuring accuracy and compliance with company standards.
Customer Service Representative
HGS Management & Consulting
Waterloo, IA
04.2014 - 12.2015
- Receive inbound calls for warranty and parts for homeowner’s products.
- Resolve any issues and complete clients request.
- 319-236-3483
- Managed high-volume call traffic while maintaining service quality standards.
- Trained new team members on customer service protocols and best practices.
Material Handler
Sedona Staffing Services
Manchester, A
01.2014 - 03.2014
- Pulling parts for order fulfillment for shipping, trucks or UPS.
- 563-927-2585
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
Collections Customer Service
CBE Group
Cedar Falls, IA
04.2013 - 10.2013
- Work to reach a resolution on delinquent accounts.
- Secure payment arrangements and resolution of account.
- 319-833-1090
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Product Preparer
Spherion Staffing
Fort Dodge, IA
09.2012 - 02.2013
- Prepped bulk dry ingredients for processing by removing outer layer of bagged product, thus reducing chances of contamination of finished product.
- 515-573-1022
- Supervised preparation workflows to ensure quality and compliance with safety standards.
- Trained new staff on operational procedures and best practices for efficiency.
Load Dock Worker
JBS/Swift & CO.
Marshalltown, IA
12.2011 - 04.2012
- Assists with manually palletizing boxed product for shipment.
- Other duties assigned as needed.
- 641-752-7131
- Oversaw daily dock operations, ensuring timely loading and unloading of shipments.
- Trained and mentored new dock workers on safety protocols and operational procedures.
Fork Truck Driver/Assistant Line Leader
Metokote
Cedar Falls, IA
10.2010 - 10.2011
- Moved Finished product to shipping area for delivery.
- Assisted receiving with unloading trucks as needed.
- Maintained production flow competed evening reports in the absence of the line leader.
- 319-277-8022
- Operated fork truck efficiently to transport materials across production floor.
- Conducted routine inspections of fork trucks to ensure compliance with safety standards.
General Laborer
Remedy Intelligent Staffing
Cedar Rapids, IA
11.2009 - 07.2010
- Worked at General Mills CO., Fruit Dept.
- Manually palletizing boxed product for customer displays needed for shipment.
- Other duties assigned as needed.
- 319-294-0290 ext. 206
- Operated machinery to assist in production and ensure efficient workflow.
- Maintained cleanliness and organization of work areas to promote safety standards.
Inventory Control Specialist
Wal-Mart
Cedar Falls, IA
05.2008 - 09.2009
- Assisted with unloading of trucks by hand and moving incoming freight to department areas for restocking of shelves.
- Other duties assigned as needed.
- 319-277-6391
- Managed inventory levels to ensure product availability and minimize stockouts.
- Developed and implemented efficient inventory tracking systems for improved accuracy.
Sales Associate
Von Maur
Cedar Falls, IA
05.2006 - 05.2008
- Experience in selling shoes and men’s sportswear.
- Set and maintained departmental goals.
- Excellent customer service skills combined with product knowledge contributed to above-average sales for the department.
- 319-277-7490
Expeditor
Omega Cabinetry
Waterloo, IA
12.1998 - 03.2006
- Followed up on missing/late product.
- Responsible for expediting approx. 3,000 parts daily for on-time delivery.
- 319-236-2256
- Coordinated material procurement to ensure timely delivery for cabinetry production.
- Streamlined communication between suppliers and production teams to enhance workflow efficiency.
General Laborer
Nestle USA – Beverage Division
Waverly, IA
05.1998 - 12.1998
- Manually palletizing finished product or shipment.
- General housekeeping throughout the plant.
- Assisted several departments as needed.
- 319-352-2237
- Assisted in loading and unloading materials, optimizing labor efficiency during shifts.
- Conducted routine inspections of tools and equipment to ensure operational readiness.
Customer Assistance Agent
Century Link Waterloo Call Center
Waterloo, IA
12.1997 - 05.1998
- Assisted customers through directory assistance.
- Relay requested information quickly, clearly and precisely.
- Conducted al calls courteously and professionally.
- 1-800-879-4357
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved complex technical issues, coordinating with multiple departments for effective solutions.
Inventory Management Journeyman
U.S. Air Force
09.1987 - 09.1997
- Conducted physical inventories of supply assets on a semi-annual and annual basis.
- During a one-year tour in South Korea was responsible for the management and inventory of a satellite warehouse.
- Awarded several metals and citations over the time period specified.
- Maintained a Top secret/SBI security clearance.
- Fulfilled military obligation with an Honorable Discharge.
Education
High School - General Studies/Business
Peekskill Senior High School
Peekskill, NY06-1986
Basic Military Training - undefined
U.S. Air Force, Lackland Air Force Base
San Antonio, TXInventory Management Specialist - undefined
U.S. Air Force, Lowry Technical Training Center
Denver, COSkills
- Blending strong military work ethic with a positive and confident personality
- Ability to organize material and information in a methodical way, while maintaining high personal and ethical standards
- Can work well independently and as part of a team
- Can communicate information clearly and accurately with a cheerful and helpful disposition among customers and coworkers
- A willingness to admit and learn from mistakes and quickly correct them
- Compassionate communication
- Warehouse safety
- Labeling accuracy
- Shipping and receiving
- Product packing
Timeline
Packaging Associate
Stryker
03.2021 - Current
Temporary Agent
Kelly Services USA, LLC
11.2019 - 03.2021
Temporary Agent
Active Staffing Services
07.2019 - 11.2019
Order puller
Eastern Metal Supply (EMS)
02.2019 - 06.2019
Inspector
Masterbrand Cabinets, Inc. (Omega Cabinetry)
04.2016 - 12.2018
Member Service Agent
Humach, formerly WS Live
01.2016 - 04.2016
Customer Service Representative
HGS Management & Consulting
04.2014 - 12.2015
Material Handler
Sedona Staffing Services
01.2014 - 03.2014
Collections Customer Service
CBE Group
04.2013 - 10.2013
Product Preparer
Spherion Staffing
09.2012 - 02.2013
Load Dock Worker
JBS/Swift & CO.
12.2011 - 04.2012
Fork Truck Driver/Assistant Line Leader
Metokote
10.2010 - 10.2011
General Laborer
Remedy Intelligent Staffing
11.2009 - 07.2010
Inventory Control Specialist
Wal-Mart
05.2008 - 09.2009
Sales Associate
Von Maur
05.2006 - 05.2008
Expeditor
Omega Cabinetry
12.1998 - 03.2006
General Laborer
Nestle USA – Beverage Division
05.1998 - 12.1998
Customer Assistance Agent
Century Link Waterloo Call Center
12.1997 - 05.1998
Inventory Management Journeyman
U.S. Air Force
09.1987 - 09.1997
High School - General Studies/Business
Peekskill Senior High School
Basic Military Training - undefined
U.S. Air Force, Lackland Air Force Base
Inventory Management Specialist - undefined
U.S. Air Force, Lowry Technical Training Center