Tyreal McDowell
Jacksonville,FL
Overview
6
6
years of professional experience
Work History
Call Center Representative
Angel Kids Pediatrics
10.2023 - Current
- Answer patient inquiries, schedule appointments, collect demographic information, first responder in problem solving
Technical Support
Focus Services
01.2023 - 09.2023
- Assist customers with resolving loss of internet connectivity and quality of service issues (Wi-Fi & Wired devices), cable television issues, equipment provisioning issues, and issues related to phone service (e.g., loss of dial tone, quality of service, telephone number porting)
- Interacts with customers via telephone
- Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time
- Ability to drive customer issue(s) to resolution during the initial customer interaction.
Customer Service Representative
Concentrix
09.2018 - 01.2022
- Order maintenance medications for our Humana members, provide estimates for maintenance medications, OTC items, & different health plans, copays etc
- Fax & call doctor's office for the placement & approval of the member's order for his/her prescriptions
Education
High School Diploma -
Terry Parker High School
Some College - Medical Billing & Coding
Florida State college at Jacksonville
Skills
- 10 years of customer service experience
- HIPAA Trained
- Some knowledge of medical terminology
- Work From Home Experience
- 2 1/2 years of warehouse experience
- Experience in working at a law firm & office setting
- Issued monthly statements, keep customers files updated with current invoices, bills and contact information
- Strong typing & computer navigation skills, ability to utilize a variety of computer programs, ie, Word, Excel, Adobe Premiere Pro, and other management systems
- Ability to stand/walk & stay focused & alert for extended periods
Timeline
Call Center Representative
Angel Kids Pediatrics
10.2023 - Current
Technical Support
Focus Services
01.2023 - 09.2023
Customer Service Representative
Concentrix
09.2018 - 01.2022
High School Diploma -
Terry Parker High School
Some College - Medical Billing & Coding
Florida State college at Jacksonville
Similar Profiles
Deosjana StinsonDeosjana Stinson
Customer Service Representative at Angel Kids PediatricsCustomer Service Representative at Angel Kids Pediatrics
Ka'mari BrownKa'mari Brown
Front Desk at Angel Kids PediatricsFront Desk at Angel Kids Pediatrics
Abigail DreherAbigail Dreher
Intern at Angel Kids PediatricsIntern at Angel Kids Pediatrics
Elizabeth BalserElizabeth Balser
LMHC at Angel Kids PediatricsLMHC at Angel Kids Pediatrics
Christopher MottChristopher Mott
Asset Protection Investigator at WalmartAsset Protection Investigator at Walmart