Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tyreca Mcdaniels

Richmond,VA

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Maximus
Chester, VA
11.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Personal Care Assistant

Public Partnerships
Glen Allen, VA
04.2017 - 11.2020
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Provided ongoing compassionate patient care for each client.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Supported bathing, dressing and personal care needs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Education

GED -

Adult Career Development Center
Richmond, VA
07.1997

Skills

  • Customer Service
  • Staff Training
  • Scheduling
  • Creative Problem Solving
  • Lead Generation
  • Business Development Understanding
  • Quality Control
  • Customer Relations
  • Typing Proficiency
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Call Center Operations
  • Positive and Professional
  • Research
  • Conflict Resolution
  • Grammar
  • Order Processing
  • Call Management
  • Quality Assurance Controls
  • High-Energy Attitude
  • Client Relations
  • Problem-Solving Abilities
  • Active Listening
  • Documentation

Timeline

Customer Service Representative

Maximus
11.2020 - Current

Personal Care Assistant

Public Partnerships
04.2017 - 11.2020

GED -

Adult Career Development Center

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Tyreca Mcdaniels