Tyreca Mcdaniels
Richmond,VA
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
Chester, VA
11.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Personal Care Assistant
Public Partnerships
Glen Allen, VA
04.2017 - 11.2020
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Education
GED -
Adult Career Development Center
Richmond, VA07.1997
Skills
- Customer Service
- Staff Training
- Scheduling
- Creative Problem Solving
- Lead Generation
- Business Development Understanding
- Quality Control
- Customer Relations
- Typing Proficiency
- Computer Proficiency
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Center Operations
- Positive and Professional
- Research
- Conflict Resolution
- Grammar
- Order Processing
- Call Management
- Quality Assurance Controls
- High-Energy Attitude
- Client Relations
- Problem-Solving Abilities
- Active Listening
- Documentation
Timeline
Customer Service Representative
Maximus
11.2020 - Current
Personal Care Assistant
Public Partnerships
04.2017 - 11.2020
GED -
Adult Career Development Center