TYRECE HUGGINS
Kissimmee,FL
Summary
Driven IT Support Specialist with hands-on experience troubleshooting Windows systems, managing user accounts, resolving tickets, and supporting end-users across fast-paced environments. CompTIA Network+ and Security+ certified with strong knowledge of Microsoft 365 and help desk tools. Known for clear communication, fast problem-solving, and delivering reliable technical solutions.
Overview
7
7
years of professional experience
Work History
Customer Service/IT Technical Support Specialist
Holiday Inn Club Vacations Resort
Kissimmee, Florida
09.2023 - 09.2025
- Provided Tier 1 support including password resets, system access issues, Outlook support, and login troubleshooting.
- Resolved user issues using structured ticketing workflows and clear documentation.
- Walked non-technical users through step-by-step solutions via phone.
- Ensured excellent customer experience through calm communication and fast issue resolution.
Coordinator
Brothers Pizza LLC
Kissimmee, FL
01.2019 - 08.2023
- Managed daily system operations, POS devices, printers, and Wi-Fi troubleshooting for staff.
- Trained team members on software use and basic device troubleshooting to reduce downtime.
- Identified process issues and implemented improvements that increased workflow efficiency.
Education
Cybersecurity Associate - Applied Cybersecurity, Information Security Manage
Osceola Technical College
Kissimmee, FL 08.2024 - 05/2025
Associate of Science - Computer Science
Valencia College
Kissimmee, FLSkills
Technical Skills
- Help Desk Tools: Ticketing Systems (ServiceNow, Zendesk), Remote Desktop Support (Quick Assist, VPN), Microsoft Endpoint tools
- Operating Systems: Windows 10/11, Windows Server
- Networking Basics: TCP/IP, DNS, DHCP, LAN/WAN troubleshooting, Wi-Fi setup & configuration
- Hardware: PC/Laptop Setup, Imaging, Printers, Routers/Switches
- Software: Microsoft 365, Teams, Exchange
Certifications
- CompTIA Network+ (N10-009)
- CompTIA Security+ (SY0-701)
- CompTia A+(In progress)
Technical Projects
Troubleshooting
- Resolved common Tier 1 issues including account lockouts, password resets, printer failures, Outlook errors, software crashes, and Wi-Fi connectivity problems.
- Performed remote troubleshooting using RDP/Quick Assist and guided users through step-by-step solutions.
Windows Support
- Installed, configured, and troubleshot Windows 10/11 systems, including drivers, profiles, updates, and applications.
- Provided hands-on support for common end-user issues such as slow systems and application failures.
Microsoft 365 User Support & Administration
- Managed mailbox setups, MFA configuration, password changes, and user access in Microsoft 365.
- Provided user support for Microsoft Teams, OneDrive, and Exchange features.
Timeline
Cybersecurity Associate - Applied Cybersecurity, Information Security Manage
Osceola Technical College
08.2024 - 05/2025
Customer Service/IT Technical Support Specialist
Holiday Inn Club Vacations Resort
09.2023 - 09.2025
Coordinator
Brothers Pizza LLC
01.2019 - 08.2023
Associate of Science - Computer Science
Valencia College