Tyrece Levar Thomas
CINCINNATI,Ohio
Summary
Dynamic professional with a proven track record at UHaul, excelling in customer service and data entry. Recognized for enhancing client relationships and streamlining operations, resulting in increased bookings. Strong leadership and teamwork skills drive collaborative success, while creativity fosters innovative solutions in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Client Staff Worker
Center For Employment Opportunities
07.2025 - Current
- Delivered exceptional results under tight deadlines by effectively managing resources both internally and externally.
- Served as temp staff for for such companies as Ohio Department of Transportation and Kentucky Department of Transportation , facilitating the maintenance and derby of the roads for drivers.
Customer Service Representative/ Banquet Set up
LGC Hospitality Staffing
11.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked on the following Assignments: Cincinnati Art Museum, Kentucky Convention Center, Children's Hospital, Omni Netherlands Hotel, 21C Hotel, Indiana Expo
Customer Service Cashier/Prep Cook
Popeye's Louisiana Kitchen - HZ Foods
09.2020 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Return Processing Associate
Amazon
09.2019 - 02.2020
- Improved return processing efficiency by implementing streamlined organizational systems and protocols.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
- Exercised strong attention to detail when evaluating returned merchandise for signs of wear or damage per company standards.
- Contributed to the development of more effective return policies, leading to reduced product loss and increased customer satisfaction rates.
Intake Specialist
Sedgwick CMS
04.2013 - 08.2018
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Table Games Dealer
Horseshoe Casino
10.2012 - 03.2013
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Regional Reservations Manager
UHaul Moving and Storage Regional Office of New York
06.1999 - 09.2012
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
Education
No Degree - Business Management
Cincinnati State Technical And Community College
CincinnatiNo Degree - Select Courses For Paralegal Studies
Academy of Court Reporting
CincinnatiHigh School Diploma -
Hughes Alternative High School For Computer Studies
Cincinnati05-1996
Skills
- Strong teamwork
- Leadership qualities
- Creativity and innovation
- Document preparation
- Customer service expertise
- Data entry
- Scheduling and coordination
Timeline
Client Staff Worker
Center For Employment Opportunities
07.2025 - Current
Customer Service Representative/ Banquet Set up
LGC Hospitality Staffing
11.2022 - 12.2024
Customer Service Cashier/Prep Cook
Popeye's Louisiana Kitchen - HZ Foods
09.2020 - 02.2022
Return Processing Associate
Amazon
09.2019 - 02.2020
Intake Specialist
Sedgwick CMS
04.2013 - 08.2018
Table Games Dealer
Horseshoe Casino
10.2012 - 03.2013
Regional Reservations Manager
UHaul Moving and Storage Regional Office of New York
06.1999 - 09.2012
No Degree - Business Management
Cincinnati State Technical And Community College
No Degree - Select Courses For Paralegal Studies
Academy of Court Reporting
High School Diploma -
Hughes Alternative High School For Computer Studies
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