Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyree Banacki Shepard

Columbus

Summary

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Coordinator

AbsoluteCARE
02.2025 - Current
  • Conduct community outreach telephonically and in person to locate, engage, and educate members on AbsoluteCare’s services including enrolling in PCP or ancillary services such as Care Management or Behavioral Health services.
  • Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.
  • Conduct in-person non-clinical assessments to understand enrollee care needs, preferences, and socioeconomic barriers, and evaluate the home environment as needed,
  • Support the member to improve their wellbeing by staying out of the hospital and attend regular visits to their primary physician.
  • As needed, help the member engage with mental health and substance use treatment.
  • Support the member to ensure pick-up of their prescriptions.
  • Provide member education on community resources and benefits.
  • Partner with care team (community, providers, internal staff)
  • Effectively build trust and rapport with members and their support systems and communities to drive engagement.
  • Effectively tell the story of AbsoluteCare, its services, benefits and how they can help the specific member being engaged.
  • Connect members with appropriate AbsoluteCare resources if member does not wish to change PCP to AbsoluteCare.
  • Continually find new and innovative ways to build trust and engagement of members located but not engaged, as well as to locate members not found.
  • Identify barriers to care, especially those that have, are currently, or may negatively impact engagement in care or healthcare goals and support addressing those needs including connecting to community resources.
  • Instill and promote AbsoluteCare’s 5-star customer service philosophy in the medical center and in the community by promoting the AbsoluteCare Way.
  • Report and enter daily outreach activities into CRM and electronic health and/or medical record.

Non-Medical Case Manager

Equitas Health
11.2021 - 08.2024
  • Responsibilities: Provide high-quality case management for clients and their families by assisting them to access medical services, health insurance, Ryan White benefits, and other resources and services to improve health outcomes, housing stability, and employment and income attainment. Develop, monitor, and evaluate individual case plans for each assigned client at intake, bi-annually, and as needed thereafter. Case Plans will address services provided to the client within Equitas Health, as well as services managed within the community by other providers. Assist clients with linkage to resources such as housing, respite, nutritional assistance, palliative care, chore assistance, transportation, and social functions that help increase the client’s ability to remain independent in the community. Complete assessments, bi-annually and as needed, that focus on specific barriers and assist the client in successfully overcoming barriers to HIV prevention, care, and treatment. Non-Medical Case Managers will assist clients in completing and submitting all necessary documentation related to these assessments. Demonstrates continuous growth and development of Cultural Competency exhibiting an understanding, awareness, and respect for diversity.

Prevention Program Manager

Equitas Health
06.2023 - 01.2024
  • Responsibilities: The Prevention Program Manager is directly responsible for the overall implementation, management, and supervision of testing services, biomedical prevention services, health navigation, community education, and the delivery of evidence-based high-impact prevention interventions. This individual directly supervises prevention staff, interns, and volunteers as assigned and assists the Sr. Prevention Programs Manager with implementing the Strategy Plan for Prevention at Equitas Health as needed. The Prevention Program Manager is also responsible for the strategic implementation of the Brothers In Unity Project, a CDC-funded comprehensive high-impact HIV prevention program for community-based organizations geared towards black, Indigenous, and communities of color (BIPOC) and men who have sex with men (MSM)

Case Aide

Equitas Health
06.2021 - 11.2021
  • Responsibilities: Assist with various roles around the office including providing support to case managers, maintaining case files, updating information, interviewing clients, collecting relevant information, reviewing treatment progress, and transporting if needed.

Customer Service and Engagement

Discover bank
11.2020 - 05.2021
  • Responsibilities: Taking inbound calls keeping track of all accounts and account information routing calls to the correct areas. Handle routine customer service inquiries and problems by navigating a computerized system for responding to and/or troubleshooting customer questions. Also responsible for Interacting with customers to help evaluate each situation including de-escalation with upset or angry customers also to find a resolution for the upset or angry customer.

Universal banker

PNC
03.2020 - 11.2020
  • Responsibilities: Specializing in everything from branch banker work to teller work also referrals, sales, and customer care meeting daily, weekly & monthly sales goals along with providing a great customer experience, While also maintaining a level-headed work environment for both customers and employees de-escalating any problems that may occur throughout the day finding resolutions to those problems to create a professional work environment.

Account manager/Google Rep

Verizon Wireless
05.2018 - 03.2020
  • Responsibilities: Keeping track of Current business and consumer accounts performing account analysis to ensure the client is receiving everything they need in their account to both keep them happy and allow their account to flow properly. Other responsibilities include educating customers about the network service and device we are providing along with providing an excellent customer experience including de-escalating any situation where a client is upset or angry. . Other Responsibilities include researching our via Google reviews, thanking anyone and everyone for taking the time to leave a review but also reaching out to those who seem less than satisfied and trying to correct the issues.

Assistant Manager

Sprint
11.2017 - 05.2018
  • Responsibilities: Assists the Store Manager in recruiting and hiring to ensure the store is always fully staffed. Effectively managing store operations, ensuring consistency, and making sure store operations stay compliant with Company policies and procedures. Other responsibilities include selling postpaid prepaid phones along with engaging with guests to ensure a positive interaction for present and future guests.

Delivery

Dominos
10.2015 - 02.2018
  • Responsibilities: For unloading and stocking truck shipments, food preparations, and pizza delivery.

Executive Entertainment Lead (Store Manager/ District Captain)

Market Source
08.2015 - 08.2017
  • Responsibilities: For selling Postpaid prepaid phones along with digital items such as Direct TV Comcast AT&T Verizon Sprint and various pre-paid along with selling accessories to meet daily, weekly, and monthly sales goals. Also giving great guest service making weekly schedules and providing a bridge between the Upper-level management and the team members, giving me the job of de-escalating any problems between the two branches of our team to ensure a better work environment which in return creates a better experience for the customer.

Assistant Store Manager

Journey's
10.2013 - 05.2016
  • Responsibilities: : For selling shoes and accessories to meet daily, weekly, and monthly sales goals. While training for the potential to take over store & Customer operations. Including dealing with any guest complaints or compliments.

Delivery Driver

Papa John’s
10.2014 - 05.2015
  • Responsibilities: For unloading and stocking truck shipments, food preparations, and pizza delivery.

Culinary Staff

Service System Associates
03.2013 - 03.2014
  • Responsibilities: For preparing dietary requirements for zoo animals.

Cashier

Kroger
03.2013 - 03.2014
  • Responsibilities: For customer checkout, customer service, and receiving / stocking.

Education

Associate of Arts - Social work

Columbus State Community College
Columbus, OH
05.2025

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • MS office
  • Project coordination
  • Discretion and confidentiality
  • Schedule coordination
  • Document management
  • Scheduling and calendar management
  • Presenting ideas and plans
  • Recordkeeping
  • Project Support
  • Staff management
  • Strategic planning
  • Meeting coordination
  • Event planning
  • Project assistance
  • Schedule management
  • Administrative leadership
  • Event coordination
  • Database management
  • Point of contact
  • Staff supervision
  • Information collection
  • Project management
  • Document control
  • Budget planning

Certification

Adult Mental Health First Aid Certification February 2024-2027

Timeline

Coordinator

AbsoluteCARE
02.2025 - Current

Prevention Program Manager

Equitas Health
06.2023 - 01.2024

Non-Medical Case Manager

Equitas Health
11.2021 - 08.2024

Case Aide

Equitas Health
06.2021 - 11.2021

Customer Service and Engagement

Discover bank
11.2020 - 05.2021

Universal banker

PNC
03.2020 - 11.2020

Account manager/Google Rep

Verizon Wireless
05.2018 - 03.2020

Assistant Manager

Sprint
11.2017 - 05.2018

Delivery

Dominos
10.2015 - 02.2018

Executive Entertainment Lead (Store Manager/ District Captain)

Market Source
08.2015 - 08.2017

Delivery Driver

Papa John’s
10.2014 - 05.2015

Assistant Store Manager

Journey's
10.2013 - 05.2016

Culinary Staff

Service System Associates
03.2013 - 03.2014

Cashier

Kroger
03.2013 - 03.2014

Associate of Arts - Social work

Columbus State Community College

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Tyree Banacki Shepard