Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Tyree Black

Bowie,MD

Summary

College student currently at Bowie State University, former Service Desk Agent with 1 year of diverse IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to keeping abreast of new technologies and proven at uncovering new, timesaving solutions to common service issues.

Overview

1
1
year of professional experience

Work History

Service Desk Agent

Census Bureau
Suitland, MD
03.2023 - 04.2024
  • Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
  • Resolved customer complaints promptly and professionally.
  • Monitored system performance for potential errors or security threats.
  • Tracked open cases to ensure timely resolution within established SLAs.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.

Education

Bachelor of Science - Computer Technology

Bowie State University
Bowie, MD
05-2025

Skills

  • Escalation management
  • Customer Service
  • Problem-solving skills
  • Listening Skills
  • Incident Management
  • Microsoft Office
  • Computer Skills
  • Knowledge of networking

Accomplishments

  • Earn the Dean's List for multiple semester's with a 3.6 cumulative GPA.
  • Attended Basic Training for the Army, and was apart of ROTC for 2 years.

References

References available upon request.

Timeline

Service Desk Agent

Census Bureau
03.2023 - 04.2024

Bachelor of Science - Computer Technology

Bowie State University

Similar Profiles

CREATE PROFILE
Tyree Black