Tyree Davis
Las Vegas,NV
Summary
10 years experience in maintaining and educating customers on billing, technical support. Providing renown customer service as well as sales from assisting with new products and promotions assisting a broad spectrum of customers. Veteran Technical Support Engineer trusted to quickly and decisively address all internal and external issues. Provides friendly responses and competent remediation. Adept manager of PCs, networks and peripherals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Service Advocate Ll
Farmers Insurance Agency
Las Vegas, NV
08.2022 - Current
- Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.
- Ensured compliance with company policies and procedures when interacting with customers.
- Maintained accurate records of customer interactions for follow-up purposes.
- Utilized various software applications to access account information, process orders, generate invoices and complete other tasks related to service requests.
- Performed regular reviews of system data to identify trends or areas requiring further investigation.
- Worked alongside internal departments including sales, marketing, and operations in order to meet customer service deadlines.
- Advised on insurance coverages from multiple states quoting billing and new policies
Technical Support Engineer
Ameriprise Financial
Las Vegas, NV
01.2020 - 08.2022
- Determined technical requirements for projects and set work deadlines.
- Trained technical personnel according to company and industry standards.
- Developed work teams and delegated tasks according to employee strengths.
- Troubleshot and resolved problems with programs and systems.
- Connected with clients to identify needs and provide helpful solutions.
- Collaborated with engineers to produce timelines, production roadmaps and scenario plans.
Sprint Retention and Business Department
Sprint
Las Vegas, NV
04.2018 - 01.2020
- Managing and Retaining consumer and business accounts upselling on devices providing empathy and assurance through email inbound and out bound call services to assist the customer in any way
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
Asurion Premiere Specialist
Asurion
Las Vegas, NV
03.2017 - 03.2018
- Resolving technical and account issues with customers providing top level customer service to resolve any issue provided by the customer Through very high call volume
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
Business Care Representative
T-Mobile Business care
Las Vegas, Nevada
05.2016 - 03.2017
- Handling business accounts from billing, sales and retention
- Strong knowledge of promotions to ensure sales of devices and accessories.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Associate
5-star tax
Las Vegas, Nevada
03.2014 - 04.2016
- Handled customer filing and maintained records for tax information in future and past documents.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Investigated and resolved issues to drive better service for customers and employees.
Education
Desert Rose High School
Las Vegas, NV, United StatesSkills
- Technical Troubleshooting
- System Configuration Changing
- Process Improvement
- System Troubleshooting
- Critical Thinking
- Application Installations
- Software Updates
- Hardware Upgrades
- Problem-Solving
- Technical Support
- Customer Service
- Complaint Management
- Insurance Billing
- Insurance policies
- Insurance Protocols
- Insurance fraud
Accomplishments
- Promoted to Training supervisor due to Having the highest retention statistics and retention rate of 98% That displayed the characteristics of a great leader
- Top representative in department with customer satisfaction surpassing 100%
- Multiple technical awards for work performance.
- Created highly effective power points that significantly impacted efficiency and improved operations.
Timeline
Service Advocate Ll
Farmers Insurance Agency
08.2022 - Current
Technical Support Engineer
Ameriprise Financial
01.2020 - 08.2022
Sprint Retention and Business Department
Sprint
04.2018 - 01.2020
Asurion Premiere Specialist
Asurion
03.2017 - 03.2018
Business Care Representative
T-Mobile Business care
05.2016 - 03.2017
Associate
5-star tax
03.2014 - 04.2016
Desert Rose High School
Similar Profiles
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Ricky NelsonRicky Nelson
Insurance Agent at R. Hartvigsen Insurance, a Farmers Insurance AgencyInsurance Agent at R. Hartvigsen Insurance, a Farmers Insurance Agency
Gretchen McFaddenGretchen McFadden
Customer Service Representative Assistant at Farmers Insurance - Skipper Insurance AgencyCustomer Service Representative Assistant at Farmers Insurance - Skipper Insurance Agency
COLLEEN REITHCOLLEEN REITH
Licensed Insurance Agent at Farmers Insurance AgencyLicensed Insurance Agent at Farmers Insurance Agency
HEATHER WEBSTERHEATHER WEBSTER
Digital Media Supervisor at Ocean Media, Inc.Digital Media Supervisor at Ocean Media, Inc.