Tyree Engram
Sanford,FL
Summary
Dynamic Project Coordinator & Customer service professional with [5] years of experience in managing diverse projects from inception to completion. Adept at coordinating teams, schedules, and resources to ensure timely and successful project delivery. Skilled in maintaining effective communication with stakeholders and managing project documentation. Known for problem-solving abilities, attention to detail, and a proactive approach to identifying and addressing project challenges.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
American Family Insurance
05.2022 - 01.2025
- Deliver exceptional support to members via phone, chat, and email; answer questions and offer guidance to help members navigate the claims process
- Evaluate claims to determine whether they qualify for reimbursement
- Follow documented best practices for handling claims and communicating with members; suggest process improvements as identified
- Manage and organize workload using various platforms and tools
- Achieve predefined goals for claims processing volume, efficiency, and quality
- Triage and escalate complex and urgent member situations
- Retain detail-oriented working knowledge of processes and healthcare billing practices
- Relay member feedback to leadership teams to improve solutions
Project Coordinator
Express Transport
02.2020 - 02.2022
- Analyzed customer situations, investigated problems, and provided strategic solutions within the business model
- Ensured customers had the most complete and up-to-date information about the status of their orders
- Switched tasks as needed based on the current needs of the department
- Partnered with other departments within and outside of Customer Solutions to support both the customer and the company
- Approached escalated customer situations with care and tact, utilizing de-escalation techniques to maintain relationships and drive towards resolutions
- Received regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine-tune skills and abilities
- Fostered a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- Adapted to change as the company continued to grow
- Regularly connected via video for one-on-one meetings as well as team meetings
- Invested in personal learning and training to enhance abilities in the role
Office Manager
Select Health and Wellness
02.2018 - 02.2020
- Manage the daily operations of the clinic, including scheduling patient appointments, managing patient flow, and ensuring the office runs efficiently
- Handle billing, insurance claims, processing payments, managing accounts receivable and payable, and preparing financial reports
- Maintain patient records with strict confidentiality, ensuring all documentation is up-to-date and accurately filed
- Supervise and train office staff on administrative procedures, customer service best practices, and clinic policies
- Coordinate with chiropractors to manage the inventory of office supplies and chiropractic equipment, placing orders and overseeing maintenance as needed
- Implement marketing strategies to attract new patients, including managing the clinic’s website, social media presence, and community outreach programs
- Address patient complaints and concerns promptly and professionally, ensuring issues are resolved to maintain a positive clinic reputation
Education
Bachelor - Exercise Science
University of Central Florida
Orlando, FL05.2016
Skills
- Project Coordination
- Workflow Creation
- Risk Analysis
- Standard Operating Procedures
- Microsoft 365
- High Attention to Detail
- Xactimate
- Strong organizational skills to manage multiple tasks and ensure the clinic operates smoothly
- Excellent communication and interpersonal skills to interact with patients, staff, and external vendors
- Ability to lead and motivate a team effectively
- Knowledge of medical billing and insurance processes, as well as financial management
- SQL
Timeline
Claims Adjuster
American Family Insurance
05.2022 - 01.2025
Project Coordinator
Express Transport
02.2020 - 02.2022
Office Manager
Select Health and Wellness
02.2018 - 02.2020
Bachelor - Exercise Science
University of Central Florida
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