Tyree Johnson
Albuquerque,NM
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Personable and dedicated Customer Service Representative with extensive experience in Call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Services Specialist
Progressive
MayField Village, OH
04.2024 - Current
- Assisted customers with inquiries and provided expert product knowledge.
- Resolved customer complaints by implementing effective problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Participated in team meetings regarding service improvements or changes in policy or procedure.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
- Worked closely with other departments such as sales, marketing and technical support teams to ensure optimal delivery of services.
Remote Customer Service, Scheduler
160 Driving Academy
Albuquerque, NM
03.2023 - 03.2024
- Developed and maintained a customer service scheduling system to ensure timely delivery of services.
- Created and implemented strategies for improving customer service scheduling processes.
- Tracked customer service requests and responded to inquiries in a timely manner.
- Coordinated with other departments to ensure that customers received the best possible service experience.
Account Manager
S&P Data
Albuquerque, NM
04.2018 - 05.2022
- Versed in managing key accounts to drive revenue, loyalty, and retention
- Liaises with clients to assess needs and provide actionable solutions to meet business demands
- Creative strategist with 10 years of Customer service experience and superior strength in Customer service
- Complaint management Account servicing Customer service
- Account strategy development Customer needs assessment Contract negotiation, Led branding and promotion to enhance customer experiences and drive sales
- Addressed escalated customer issues and leveraged resources to implement actionable solutions
- Negotiated contract terms and service agreements to meet both sales quotas and client budget constraints.
Customer Service
Lowes Call Center
Albuquerque, NM
09.2012 - 03.2015
- Captured consistent customer sales with friendly, knowledgeable support
- Greeted customers and asked open-ended questions to assess needs
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Team Lead
Convergys
Albuquerque, NM
06.2009 - 03.2011
- Manage and Develops Staff
- Plan, directs, manages and evaluate workflow
- Recognizes and recommends operational improvements
- Facilitates team meetings
- Handle escalated calls as needed.
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
- Elevated team performance with expert training and mentoring of new associates.
Education
Diploma -
Highland High School
Skills
- P>Complaint resolution
- P>Sales expertise
- P>Plans, directs, manages and evaluates workflow
- P>Monitor and coaches the performance of staff members according to established monitoring standards
- P>Manages And Develop Staff
- P>Administrative support
- P>Creative problem solving
- P>Technical Support
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Facilitates team meetings
- Handles escalated calls as needed
- Account updating
- Provides timely, accurate, Specific and actionable feedback to the team and ensures supervisors provide timely, accurate and specific feedback to their teams
- Information Security
- Paperwork Processing
- Product Knowledge
- Complaint resolution
- Scheduling
- Critical Thinking
Timeline
Services Specialist
Progressive
04.2024 - Current
Remote Customer Service, Scheduler
160 Driving Academy
03.2023 - 03.2024
Account Manager
S&P Data
04.2018 - 05.2022
Customer Service
Lowes Call Center
09.2012 - 03.2015
Team Lead
Convergys
06.2009 - 03.2011
Diploma -
Highland High School