Summary
Overview
Work History
Education
Skills
Timeline
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TYREE SMITH

TYREE SMITH

SanBernardino,Ca.

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service,

Loma Linda Hospital
01.2007 - 08.2023
  • Set up station, helped customers and patients
  • Maintained great working relationships with everybody
  • Completed call documentation while speaking with customers.
  • Handled calls promptly and with courteous professionalism.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Processed orders, service requests and applied information to customers.

Guest Relations Associate

Legends Hospitality
07.2007 - 08.2022
  • Welcomed guest to venue, Input all orders into computer, Took inventory before and after shift
  • Answered phones and resolved customer complaints
  • Trained new employees
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

Education

Psychology And General Studies

San Bernardino Valley College
San Bernardino, CA
10.1992

Skills

  • Excellent communication skills, Conflict resolution skills - 7 years
  • Time management and Organizational skills - 8 years
  • Computer and technical skills - 9 years
  • Report Preparation
  • Social Perceptiveness

Timeline

Guest Relations Associate

Legends Hospitality
07.2007 - 08.2022

Customer Service,

Loma Linda Hospital
01.2007 - 08.2023

Psychology And General Studies

San Bernardino Valley College

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TYREE SMITH