Tyree Starkey
Gary
Summary
Proven leader and fast learner, adept at complaint handling and multitasking, who significantly enhanced team performance and customer satisfaction at Speedway Gas Station. Excelled in training and mentoring, with a keen attention to detail, achieving and surpassing performance targets through effective customer support and order fulfillment.
Energetic Hospitality Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel in communication, teamwork, and adaptability to ensure positive guest experiences and smooth operations.
Overview
7
7
years of professional experience
Work History
Hospitality Team Member
Wind Creek Casino & Hotel
Hazel Crest
03.2025 - 03.2026
- Provided exceptional customer service in fast-paced hospitality environment.
- Maintained cleanliness and organization of public areas throughout the hotel.
- Handled guest inquiries and resolved complaints professionally and promptly.
- Trained new team members on hospitality protocols and service standards.
- Greeted guests in a friendly and professional manner.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Restocked supplies as needed throughout shift.
LEAD CUSTOMER SERVICE REPRESENTATIVE
Speedway Gas Station
Tinley Park
08.2021 - 03.2025
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
STAND-UP FORKLIFT OPERATOR
Integrity Staffing Solutions Inc.
Tinley Park
02.2020 - 01.2021
- Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Performed daily maintenance tasks on stand-up forklifts to ensure optimal functionality, prolonging equipment lifespan.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
- Supported warehouse team members in completing tasks outside of forklift operations, as needed, to maintain overall workflow.
ELECTRIC PALLET JACK OPERATOR
Paramount Staffing
Chicago Ridge
07.2019 - 01.2020
- Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
- Assisted in training new hires on proper electric pallet jack operation, promoting safety awareness and adherence to company procedures.
- Facilitated seamless shipping processes by accurately labeling outgoing shipments before transportation from the warehouse facility.
- Showcased exceptional multitasking abilities while simultaneously operating the electric pallet jack and managing other essential warehouse duties.
- Minimized potential damage to products through careful handling while operating the electric pallet jack, maintaining company quality standards.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Enhanced picking efficiency by implementing systematic organization and labeling of warehouse items.
- Utilized warehouse equipment such as pallet jacks and forklifts for effective material handling, minimizing manual labor efforts.
Education
GED - Cement Masonry
Atterbury Job Corp
Edinburgh, INSkills
- Complaint Handling
- Team Member Training
- Work Prioritization
- Customer Support
- Willingness to Lead
- Fast Learner
- Attention to Detail
- Multitasking and Organization
- Order Fulfillment
- Calm Under Pressure
- Can read RF scanner
- Customer service
- Conflict resolution
- Client engagement
- Effective communication
- Problem solving
- Multitasking capability
- Attention to detail
- Guest relations
- Housekeeping standards
Profile - Professional Summary
Proven leader and fast learner, adept at complaint handling and multitasking, who significantly enhanced team performance and customer satisfaction at Speedway Gas Station. Excelled in training and mentoring, with a keen attention to detail, achieving and surpassing performance targets through effective customer support and order fulfillment.
Timeline
Hospitality Team Member
Wind Creek Casino & Hotel
03.2025 - 03.2026
LEAD CUSTOMER SERVICE REPRESENTATIVE
Speedway Gas Station
08.2021 - 03.2025
STAND-UP FORKLIFT OPERATOR
Integrity Staffing Solutions Inc.
02.2020 - 01.2021
ELECTRIC PALLET JACK OPERATOR
Paramount Staffing
07.2019 - 01.2020
GED - Cement Masonry
Atterbury Job Corp