Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyree Ann Mitsumura

Honolulu,HI

Summary

Proven leader with extensive experience in operations management and customer relationship management, notably at Jiffy Lube. Skilled in fostering team collaboration and driving organizational improvement, consistently enhancing customer satisfaction and operational efficiency. Demonstrates exceptional problem-solving abilities and a positive attitude, ensuring high-quality service delivery and compliance with regulatory standards.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Chief Manager

Jiffy Lube
06.2024 - Current
  • Fostered a positive work environment, promoting open communication and collaboration among team members.
  • Prepared and prioritized work plans and schedules.
  • Oversaw quality assurance processes, maintaining high standards of service delivery and customer satisfaction.
  • Maintained operational compliance with regulatory and company work rules and procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Property Manager

Public Storage
01.2024 - 06.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.

Security Officer

VIP Security
03.2021 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Front Desk Receptionist

Maui Vista Condo
12.2019 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Security Officer

Pono Security
12.2019 - 04.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Resource Center Assistant

Ka Hale A Ke Ola Homeless Resource Centers
11.2018 - 12.2019
  • Improved internal communication among staff members through regular team meetings and progress updates.
  • Evaluated overall effectiveness of programs and services offered at the resource center, implementing improvements based on feedback and analysis.
  • Maintained a clean and welcoming environment, promoting a positive atmosphere for learning and collaboration.
  • Provided exceptional customer service by addressing user inquiries in a prompt and professional manner.
  • Managed inventory of materials, ensuring all items were up-to-date and relevant to user needs.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.

Host/Server Manager

Bubba Gump Shrimp
11.2016 - 02.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Condo Cleaner

Fabiano Cleaning Services
04.2010 - 06.2012
  • Boosted overall building cleanliness with regular vacuuming of hallways and stairwells.
  • Promoted a healthy living environment by regularly sanitizing high-touch surfaces throughout the building.
  • Adhered to safety guidelines and protocols, utilizing proper personal protective equipment and ensuring secure storage of cleaning supplies.
  • Collaborated with property management staff to address specific tenant concerns regarding cleanliness or maintenance issues.
  • Demonstrated strong time management skills, consistently completing assigned tasks within allotted timeframes.
  • Enhanced tenant satisfaction by maintaining cleanliness and orderliness in common areas.
  • Increased resident retention through consistent attention to detail in unit turnovers.
  • Improved building aesthetics with thorough exterior window washing.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained floor cleaning and waxing equipment.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • I worked for my grandmother and my mother during this time within a family owned buisness

Condo Cleaner/High School Internship

Marriot Hotel
06.2007 - 06.2009
  • Demonstrated strong time management skills, consistently completing assigned tasks within allotted timeframes.
  • Boosted overall building cleanliness with regular vacuuming of hallways and stairwells.
  • Enhanced tenant satisfaction by maintaining cleanliness and orderliness in common areas.
  • Improved building aesthetics with thorough exterior window washing.
  • Maintained a safe environment for tenants, promptly addressing spills and other hazards.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Reduced complaints from residents by providing timely and efficient cleaning services.
  • Safeguarded property integrity by inspecting for potential damage or vandalism during daily rounds of the premises.
  • This was my high school internship for graduation and extra credits .

Education

UHMC
Kahului, HI
09.2011 - 05.2012

Skills

Troubleshooting and problem resolution

Operations Management

Documentation And Reporting

Organizational improvement

Strategic Planning

Reporting oversight

Warehousing functions

Property storage management

Customer Relationship Management

Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Reliability

Excellent Communication

Computer Skills

Team Collaboration

Team Leadership

Active Listening

Effective Communication

Adaptability and Flexibility

Decision-Making

Problem Resolution

Team building

Relationship Building

Professional and Courteous

Task Prioritization

Scheduling and Coordinating

Self Motivation

Goal Setting

Good Judgment

Staff Management

Task Delegation

Employee Coaching and Mentoring

Preventive Maintenance

Continuous Improvement

Written Communication

Emergency Response

Shift Scheduling

Timeline

Chief Manager

Jiffy Lube
06.2024 - Current

Property Manager

Public Storage
01.2024 - 06.2024

Security Officer

VIP Security
03.2021 - 01.2024

Front Desk Receptionist

Maui Vista Condo
12.2019 - 03.2021

Security Officer

Pono Security
12.2019 - 04.2020

Resource Center Assistant

Ka Hale A Ke Ola Homeless Resource Centers
11.2018 - 12.2019

Host/Server Manager

Bubba Gump Shrimp
11.2016 - 02.2018

UHMC
09.2011 - 05.2012

Condo Cleaner

Fabiano Cleaning Services
04.2010 - 06.2012

Condo Cleaner/High School Internship

Marriot Hotel
06.2007 - 06.2009

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Tyree Ann Mitsumura