TYREECE JOHNSON
Process Manager
Owings Mills,Maryland
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner
Mela T Cakery, LLC
10.2018 - Current
- Establish the activities and relationships of the top 3 clients to ensure consumer needs are met and any issues are resolved in a timely and effective manner
- Orchestrate and execute end-to-end project management initiatives across a diverse range of areas, including productivity enhancement, process optimization, quality assurance, and change management, resulting in a 20% increase in team efficiency and a 15% reduction in project timelines
- Pioneer and implement detailed project plans for and manage the contracts of 8 vendors/consultants hired to support assigned projects and meet project objectives
- Implement comprehensive risk assessment framework, conducting risk workshops and scenario planning exercises, leading to proactive risk identification and mitigation strategies, reducing financial exposure by 15%
- Develop SQL (Structured Query Language) queries to research, analyze, identify, document, troubleshoot, and communicate all project risks and minimize project delays daily to upper management, vendors, and stakeholders to maximize retention
- Serve as the first point of contact for technical and non-technical customer success requirements, taking requests from the initial planning stage through to deployment
- Lead the coordination of survey initiatives and compiled detailed reports for key stakeholders, including Region Management Leadership, to ensure project alignment across functions; instrumental in achieving a remarkable 22% increase in sales within one year
- Implement fraud detection protocols to mitigate financial risks; reduced fraudulent activities by 20% and safeguarded company assets through comprehensive fraud monitoring and analysis
- Explores and recommends new technology and processes to improve supply chain efficiency
- Eliminated waste of labor by 10% and materials by 20% through the training and enforcement of product accountability procedures
- Create and maintain Standard Operating Procedures (SOPs) and the identification of best practices for a staff of 10
- Protects over 1,000 customer/vendor personal information in the database and email system
- Develop and streamline client onboarding process, guiding new clients through seamless integration into company culture, clarifying role expectations, coordinating start dates, and ensuring accurate completion of paperwork; accelerated time-to-productivity by 50% and decreased administrative errors by 90%.
IT Senior Systems Analyst
Northrop Grumman/Apex Systems
10.2015 - 10.2018
- Developed and executed a strategic IT roadmap aligned with business objectives for the Centers for Medicare and Medicaid Services (CMS); oversaw the successful implementation of critical infrastructure upgrades, resulting in accentuated security system and increased data accessibility
- Measured and assessed technical issues and acquired resolutions to ensure uninterrupted operations
- Identified and resolved two complex provider issues related to HITECH / EHR Incentive programs by conducting cause analysis and generating custom reports that resulted in a release of about $750,000 in payments to providers
- Regulated designing business processes for a team of 18, documenting operating procedures, and creating business process models, showcasing technical understanding of production operations and driving process improvements
- Conducted day-to-day data analysis of a queue over 500 tickets to determine optimal resolutions and recommendations, and promptly escalated issues to relevant departments, ensuring minimal disruption to business operations
- Led the initiative to develop and implement revised SOPs, revolutionizing workflows and achieving an impressive 40% reduction in operational costs and a notable 15% increase in overall productivity
- Fostered strong relationships with CMS and other government contractors, ensuring effective communication and collaboration toward achieving common goals.
Claim/Tech Support Analyst
CNSI/ Contractor SRA International
10.2014 - 08.2015
- Sustained valuable support to clients participating in the Affordable Care Act (ACA) Transitional Reinsurance Program to help stabilize individual insurance premiums for 1 year over a 3 year program
- Streamlined and Co-oordinated comprehensive Tier 1, 2, and 3 Help Desk support for the Reinsurance Contributions Program, ensuring prompt responses and timely approvals, resulting in enhanced customer understanding of the ACA Transitional Reinsurance Program Annual Enrollment and Contributions Program
- Managed training for 10 new Tech Support Analysts, sharing knowledge and experience to ensure a seamless transition and effective performance of team members
- Innovated and reviewed SOPs (Standard Operating Procedures) to ensure compliance with established processes, enhance operational efficiency, and streamline workflows
- Concluded the development of language for the Knowledge Database, delivering accurate and helpful responses to inquiries about different Lines of Business for healthcare providers in the Maryland area.
Data Analyst
Case Management Covenants
11.2012 - 10.2014
- Catalysed exceptional client support by efficiently processing clinical documents, appeals, and payments, demonstrating a deep understanding of industry regulations and best practices which lowered healthcare insurance profit loss by 3-5% each month
- Orchestrated comprehensive reimbursement pursuit efforts, leveraging website, phone, and written correspondence channels
- Achieved an impressive 80% overturn rate across various appeals, resulting in substantial revenue increase
- Sharpened and analyzed positive business relationships with case managers, provider relations, and hospital liaisons, including Medicaid and Medicare Vendors Delmarva, Novitas, and DHMH, building a network of trusted partners and ensuring seamless collaboration
- Documented and tracked 200+ customer issues, requests, and problems; conducted data analysis to identify recurring trends and root causes, resulting in a 25% reduction in average resolution time and improved customer success scores
- Expanded Collections processes by introducing a risk management framework; decreased outstanding balances by 15% through targeted consumer engagement strategies and proactive underwriting procedures.
Education
Business Administration Bachelor's Program -
University of Maryland University College
01.2010
Skills
- Accounting /Payroll Software- Quickbooks, Cakeboss, Restaurant 365, Toast
- Help Desk Customer Service - ServiceNow, Zendesk/Jira
- Government Support Systems- CMS Enterprise Portal, PECOS, NPPES, The Registration & Attestation Module (RNA) & Research & Support User Interface (R&S GUI), MicroStrategy, Registration for Technical Assistance Portal (REGTAP)
- Communication and Collaborative Tools- Zoom
- CRM (Customer Relationship Management)- Salesforce
- Web Tools- Google Analytics, ABC123 Agency
- Operating Systems- Windows, Chrome, IOS
- Cloud Computing Systems- OneDrive, Google Drive, Dropbox
- HCM (Human Capital Management)- Paycor
- Business Management
- Operations Management
- Project Management
Certification
- Lean Six Sigma Yellow Belt, 2018
- Project Management Professional, 2024
Timeline
Owner
Mela T Cakery, LLC
10.2018 - Current
IT Senior Systems Analyst
Northrop Grumman/Apex Systems
10.2015 - 10.2018
Claim/Tech Support Analyst
CNSI/ Contractor SRA International
10.2014 - 08.2015
Data Analyst
Case Management Covenants
11.2012 - 10.2014
Business Administration Bachelor's Program -
University of Maryland University College
- Lean Six Sigma Yellow Belt, 2018
- Project Management Professional, 2024
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