TYREECE JOHNSON
Windsor Mill,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated to transitioning into a Counselor role in Mental Health and Substance Abuse to support individuals in overcoming challenges and achieving well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Psychiatric Rehabilitation Program Administrator
Harvest Of Hope Behavioral Health
05.2024 - Current
- Participates in patient education, helping to reinforce concepts and treatment plans.
- Assists clinicians to develop individualized treatment plans for patients in collaboration with mental health professionals.
- Supports patient confidentiality in accordance with HIPAA regulations.
- Coordinates with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Completes the pre-screening process for all new PRP Participants, facilitating and evaluating other entitlements needed for treatment.
- Develops and maintains a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Submits for prior authorization with required documentation to appropriate funding source.
- Contributes to the development of departmental policies and procedures relating to authorization management, promoting standardization across teams.
Owner
Mela T Cakery, LLC
10.2018 - 05.2024
- Established activities and relationships of the top 2 clients to ensure consumer needs are met and any issues are resolved in a timely and effective manner
- Orchestrated and executed end-to-end project management initiatives across diverse range of areas, including productivity enhancement, process optimization, quality assurance, and change management, resulting in a 20% increase in team efficiency and a 15% reduction in project timelines
- Pioneered and implemented detailed project plans for and manage the contracts of 8 vendors/consultants hired to support assigned projects and meet project objectives
- Implemented comprehensive risk assessment framework, conducting risk workshops and scenario planning exercises, leading to proactive risk identification and mitigation strategies, reducing financial exposure by 15%
- Lead the coordination of survey initiatives and compiled detailed reports for key stakeholders, including Region Management Leadership, to ensure project alignment across functions; instrumental in achieving a remarkable 22% increase in sales within one year
- Explored and recommended new technology and processes to improve supply chain efficiency
- Created and maintained Standard Operating Procedures (SOPs) and the identification of best practices for a staff of 10
- Protected over 1,000 customer/vendor personal information in the database and email system
- Developed and streamlined client onboarding process, guiding new clients through seamless integration into company culture, clarifying role expectations, coordinating start dates, and ensuring accurate completion of paperwork; accelerated time-to-productivity by 50% and decreased administrative errors by 90%.
IT Senior Systems Analyst
Northrop Grumman/Apex Systems
10.2015 - 10.2018
- Developed and executed a strategic IT roadmap aligned with business objectives for the Centers for Medicare and Medicaid Services (CMS); oversaw the successful implementation of critical infrastructure upgrades, resulting in accentuated security system and increased data accessibility
- Measured and assessed technical issues and acquired resolutions to ensure uninterrupted operations
- Identified and resolved two complex provider issues related to HITECH / EHR Incentive programs by conducting cause analysis and generating custom reports that resulted in a release of about $750,000 in payments to providers
- Regulated designing business processes for a team of 18, documenting operating procedures, and creating business process models, showcasing technical understanding of production operations and driving process improvements
- Conducted day-to-day data analysis of a queue over 500 tickets to determine optimal resolutions and recommendations, and promptly escalated issues to relevant departments, ensuring minimal disruption to business operations
- Led the initiative to develop and implement revised SOPs, revolutionizing workflows and achieving an impressive 40% reduction in operational costs and a notable 15% increase in overall productivity
- Fostered strong relationships with CMS and other government contractors, ensuring effective communication and collaboration toward achieving common goals.
Claim/Tech Support Analyst
CNSI/ Contractor SRA International
10.2014 - 08.2015
- Sustained valuable support to clients participating in the Affordable Care Act (ACA) Transitional Reinsurance Program to help stabilize individual insurance premiums for 1 year over a 3 year program
- Streamlined and Coordinated comprehensive Tier 1, 2, and 3 Help Desk support for the Reinsurance Contributions Program, ensuring prompt responses and timely approvals, resulting in enhanced customer understanding of the ACA Transitional Reinsurance Program Annual Enrollment and Contributions Program
- Managed training for 10 new Tech Support Analysts, sharing knowledge and experience to ensure a seamless transition and effective performance of team members
- Innovated and reviewed SOPs (Standard Operating Procedures) to ensure compliance with established processes, enhance operational efficiency, and streamline workflows
- Concluded the development of language for the Knowledge Database, delivering accurate and helpful responses to inquiries about different Lines of Business for healthcare providers in the Maryland area.
Education
Associate of Applied Science - Human Services
The Community College of Baltimore County
Catonsville, MD01.2025
Skills
- Process Documentation
- Budget Planning
- Operations Management
- Patient coordination
- Project Management
- Project Planning
- Compliance Monitoring
- Communication and Collaborative
- Tools- Zoom
- CRM (Customer Relationship
- Management)- Salesforce
- Web Tools- Google Analytics, ABC123
- Agency
- Help Desk Customer Service -
- ServiceNow, Zendesk/Jira
Certification
- Lean Six Sigma Yellow Belt, 2018
- DLA-20 Functional Assessment Training - 2024
- PCCP: Person-Centered Approaches to Crisis Planning Training - 2024
- COD Treatment Intensive Training - 2024
- ADT Training - In progress
- CPR TRaining- In progress
Timeline
Psychiatric Rehabilitation Program Administrator
Harvest Of Hope Behavioral Health
05.2024 - Current
Owner
Mela T Cakery, LLC
10.2018 - 05.2024
IT Senior Systems Analyst
Northrop Grumman/Apex Systems
10.2015 - 10.2018
Claim/Tech Support Analyst
CNSI/ Contractor SRA International
10.2014 - 08.2015
- Lean Six Sigma Yellow Belt, 2018
- DLA-20 Functional Assessment Training - 2024
- PCCP: Person-Centered Approaches to Crisis Planning Training - 2024
- COD Treatment Intensive Training - 2024
- ADT Training - In progress
- CPR TRaining- In progress
Associate of Applied Science - Human Services
The Community College of Baltimore County
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