Open To Work
Tyreek Mouzone
Shared Health Mississippi
Brooklyn,NY
8
years of professional experience
Proficient customer service professional with extensive experience in resolving inquiries and enhancing patient care. Known for strong active listening and documentation skills, consistently achieving high customer satisfaction levels through effective conflict resolution.
Work History
Expert Level Customer Service Representative
3 Years 7 Months- Resolved customer inquiries promptly and effectively, ensuring high satisfaction in customer resolution.
- Proper utilization of desktop health record systems to maintain accurate patient information.
- Assisted with healthcare professionals to address patient concerns, enhancing overall services.
Customer Service Representative
4 Years 1 Month- Triaged potential patients to proper departments according to caller's needs.
- Properly communicated with licensed sales agents to assist customers with receiving satisfactory information on plans available.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Customer satisfaction measurement
Follow-up skills
Documentation
Timeline
Expert Level Customer Service Representative
Shared Health Mississippi
08.2022 - 03.2026Read More
Customer Service Representative
Blue Cross Blue Shield Tennessee
07.2018 - 08.2022Read More
Leflore High School
High School Diploma
Read More