Michelle Schoppner
Brooklyn,NY
Summary
My objective is to secure a job as a receptionist or a customer service agent. Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions. Efficient Dental Receptionist known for high productivity and ability to complete tasks swiftly. Excels in patient scheduling, records management, and insurance verification. Possesses strong organizational, communication, and interpersonal skills, ensuring smooth operations within dental practices. Thrives in fast-paced environments using these skills to enhance patient satisfaction and streamline office procedures.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager
Vapeology Ny
Brooklyn, NY
03.2018 - 07.2024
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier, Stocker
Telco Stores
Brooklyn, NY
11.2014 - 11.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Stocked shelves with merchandise when needed.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Mail Carrier
USPS
Manhattan, US
01.2012 - 01.2013
- Delivered mail to the customers and businesses.
- Sorted through mail prior to delivery.
- Assisted other carriers with their routes as needed during peak periods.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Cleaned and checked over vehicle after completion of daily deliveries.
Dental Receptionist
American Dental Centers
Elmhurst, US
01.2008 - 01.2011
- Maintained master calendar and scheduled new appointments based on provider availability
- Provided assistance to dentists during dental treatments and procedures as needed.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Took customer payments and billed insurance companies for remaining balance.
Department Manager
Kmart
Middle Village, US
01.2007 - 01.2008
- Managed a team of seven employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed and implemented strategic departmental plans to achieve company targets.
- Handled shift overstock, restocking and inventory control.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Sales Associate
Sears
Rego Park, US
01.2005 - 01.2006
- Assisted the customers with their purchases.
- I worked the cash register.
- Stock the shelves, and answer the phone.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
Stock Associate
Associated Supermarkets
Astoria, US
01.1997 - 01.1998
- Stock the shelves and assist the customers with their purchases
- Stamped price tags on merchandise, referring to official price lists.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Maintained accurate inventory records by regularly performing stock counts and audits.
Cashier
Toys R Us
Long Island City, US
01.1996 - 01.1997
- Seasonal position
- Worked the cash register
- Stock the shelves and assist the customers with their purchases
Cashier
C-Town Supermarkets
Astoria, US
01.1995 - 01.1996
- I worked the cash register.
- Stock the shelves, and assist the customers with their purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Teller
Valley National Bank
Manhattan, US
01.2007
- Assist the bankers with all their banking needs
- Trained employees on cash drawer operation.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Assisted customers in opening new accounts and completing required paperwork.
Education
High School -
St. Johns Preparatory High School
Astoria, NY01.1995
Skills
- Computer skills
- Fast learner
- Technology use
- Mail sorting
- Parcel delivery
- Appointment scheduling
- Multi-line telephone systems
- Data entry
Certification
- NYS Security Guard License
Timeline
Manager
Vapeology Ny
03.2018 - 07.2024
Cashier, Stocker
Telco Stores
11.2014 - 11.2016
Mail Carrier
USPS
01.2012 - 01.2013
Dental Receptionist
American Dental Centers
01.2008 - 01.2011
Department Manager
Kmart
01.2007 - 01.2008
Teller
Valley National Bank
01.2007
Sales Associate
Sears
01.2005 - 01.2006
Stock Associate
Associated Supermarkets
01.1997 - 01.1998
Cashier
Toys R Us
01.1996 - 01.1997
Cashier
C-Town Supermarkets
01.1995 - 01.1996
High School -
St. Johns Preparatory High School
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