Tyreek Waters
Austin,TX
Summary
Detail-oriented and technically skilled professional with experience supporting safety-conscious operations across IT and field environments. Demonstrated success in process optimization, event coordination, system documentation, and stakeholder collaboration. Strong knowledge of the Microsoft Office Suite, ticketing systems, and incident tracking. Committed to advancing health and safety initiatives through data-driven insights, clear communication, and procedural alignment.
Overview
3
3
years of professional experience
Work History
Safety & Systems Support Analyst
Whole Food Market
Austin, Texas
10.2024 - Current
- Assessed system deployments for operational impact; delivered feedback that reduced task redundancies by 30% and improved workflow alignment with safety protocols.
- Audited incident lifecycle data, identified reporting bottlenecks, and implemented process improvements, reducing repeat issues by 15%.
- Resolved 30+ daily technical support calls, ensuring rapid issue resolution and continuity of safety-critical store operations.
- Coordinated with store teams and vendors to streamline hardware replacement processes, reducing downtime and improving equipment readiness.
- Analyzed recurring ticket patterns; proposed tooling enhancements adopted by leadership, accelerating resolution times and reducing escalations.
Field Service Technician Safety Technician
Charter Spectrum
Clermont, Florida
10.2023 - 07.2024
- Delivered SOP improvement recommendations based on resolution analysis, decreasing escalation rates by 10%.
- Documented and categorized 200+ system faults and end-user issues, enhancing response accuracy and increasing system reliability.
- Analyzed 1,000+ workflow data points to identify inefficiencies; improved resolution time by 25% through optimized routing.
- Partnered with HR, IT, and operations to align workflows with safety and compliance standards, increasing audit readiness and response consistency.
- Maintained an organized inventory system for tools and parts; reduced service delays and improved technician efficiency.
Safety Associate
Fed Ex Ground
Orlando, Florida
08.2022 - 05.2023
- Facilitated weekly safety briefings and PPE training sessions; improved compliance and reduced on-site incidents.
- Maintained safety documentation, including training logs and incident reports, ensuring 100% audit compliance.
- Collaborated with operations and HR to track injury trends, address safety concerns, and implement proactive hazard controls.
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FLAssociate of Arts - Information Technology
Seminole State College of Florida
Sanford, FLSkills
- System troubleshooting
- Microsoft Excel (data entry, filtering, dashboards)
- Data analysis
- Incident reporting
- Ticketing and incident tracking
- Customer relationship management
- Technical documentation
- Cross-functional collaboration
- Customer support
- Meeting and event coordination
Timeline
Safety & Systems Support Analyst
Whole Food Market
10.2024 - Current
Field Service Technician Safety Technician
Charter Spectrum
10.2023 - 07.2024
Safety Associate
Fed Ex Ground
08.2022 - 05.2023
Bachelor of Science - Information Technology
University of Central Florida
Associate of Arts - Information Technology
Seminole State College of Florida
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