Summary
Overview
Work History
Education
Skills
Timeline
Generic

TYREEKA WILLIS

Fort Worth

Summary

Dynamic Store Manager with proven expertise at KINSLEYS ICE CREAM FUNNEL CAKES, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and proactive communication. Skilled in store operations and training, consistently exceeding performance metrics while fostering a positive work environment.

Overview

2
2
years of professional experience

Work History

Store Manager

KINSLEYS ICE CREAM FUNNEL CAKES
05.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service Representative

Tech Data
11.2023 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Criminal Justice

UNT DENTON
Denton, TX
05-2027

BASIC

EVERMAN HIGH
EVERMAN TX
04-2022

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing

Timeline

Customer Service Representative

Tech Data
11.2023 - 07.2025

Store Manager

KINSLEYS ICE CREAM FUNNEL CAKES
05.2023 - Current

Criminal Justice

UNT DENTON

BASIC

EVERMAN HIGH

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