Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Military Service
Willing To Relocate
Education
Personal Information
Timeline
Generic

Tyreial Marshall

Summary

Dedicated healthcare professional with extensive experience in delivering high-quality patient care and administrative support. Proven success in streamlining operations, developing effective protocols, and enhancing patient outcomes through a strong commitment to customer service and safety. Exceptional communication skills facilitate productive interactions with patients, staff, and healthcare professionals, while a solid foundation in medical terminology and HIPAA regulations ensures compliance and efficiency. Seeking a full-time role that provides professional challenges and allows for the application of interpersonal skills, time management, and problem-solving expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Safety Attendant/Float Supervisor

Ochsner Health
10.2024 - Current
  • Intervened promptly to address safety concerns and maintain secure patient environment.
  • Utilized EPIC EHR system for precise and compliant patient data entry and maintenance.
  • Monitored patient safety and well-being in high-acuity environments.
  • Assisted nursing staff with patient care and transportation needs.
  • Maintained accurate documentation of patient observations and activities.
  • Collaborated with healthcare teams to address patient concerns effectively.
  • Trained new staff on safety protocols and emergency response procedures.
  • Implemented best practices for infection control and patient comfort measures.
  • Conducted regular safety inspections to identify potential hazards.
  • Advocated for patients' needs, ensuring timely access to resources and support.
  • Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
  • Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
  • Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
  • Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.

Medical Scheduling Coordinator/Medical Claims Adjuster

Signify Health
08.2022 - 10.2024
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Coordinated scheduling for healthcare providers, ensuring optimal patient care and resource allocation.
  • Developed and maintained effective communication channels among multidisciplinary teams to streamline operations.
  • Implemented process improvements that enhanced scheduling accuracy and reduced appointment conflicts.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Verified proper ICD-9 coding on claims.
  • Located errors and promptly refiled rejected claims.
  • Reduced fraudulent claims through thorough investigations and detailed documentation.
  • Analyzed scheduling data to identify trends, enabling proactive adjustments to meet service demands.
  • Collaborated with management to create strategic plans that improved workflow and patient satisfaction rates.
  • Collaborated with cross-functional teams to align schedules with project timelines and deliverables.
  • Coordinated daily scheduling for multiple departments to optimize workflow and resource allocation.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Administrative Assistant

CGI Federal
08.2022 - 08.2024
  • Received undeliverable passports and offered initial advice on potentially fraudulent birth documents.
  • Proficiency with high-speed scanning equipment and data entry software helps ensure accurate, quality-assured data input.
  • Facilitated applicant interactions to address inquiries and assist in document preparation.
  • Regularly verified data against system information to maintain accuracy.
  • Conducted thorough reviews of application documents for accuracy and completeness, minimizing errors.
  • Processed passport applications efficiently, ensuring compliance with federal regulations and guidelines.
  • Trained new staff on operational protocols and best practices for handling sensitive information securely.
  • Collaborated with cross-functional teams to address applicant inquiries and resolve issues promptly.
  • Assisted applicants in navigating the passport application process, enhancing customer satisfaction through effective communication.
  • In addition, I engage in customer service outreach activities and assist with training new associates.
  • I am adept at handling urgent requests, conducting research, and undertaking special projects as required.
  • Conducted complex searches and managed sensitive information to enhance case review processes.
  • Managed office supplies inventory, ensuring timely restocking and minimizing disruptions to workflow.
  • Coordinated meeting schedules and logistics, optimizing resource allocation for enhanced productivity.
  • Developed and maintained filing systems, improving document retrieval efficiency by implementing systematic organization.
  • Utilized office software to streamline administrative tasks, enhancing overall operational efficiency across departments.
  • Operated and maintained technical equipment to ensure optimal performance and reliability.

STATESIDE DEPLOYMENT

United States Army National Guard
11.2020 - 11.2022
  • Served in Army National Guard during year-long deployment for COVID-19 response and border safety.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Conducted regular patrols to identify and address potential security risks.
  • Monitored and secured premises to ensure safety of personnel and property.
  • Responded promptly to incidents, maintaining order and de-escalating conflicts.
  • Collaborated with law enforcement during emergencies to provide effective support.
  • Implemented security protocols, enhancing overall operational efficiency and safety standards.
  • Trained new officers on best practices in surveillance and emergency response procedures.
  • Utilized surveillance systems to monitor activities, ensuring compliance with regulations and policies.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.

Patient Services Dietary Aide

Ochsner Baptist Hospital
01.2021 - 05.2022
  • Ensured kitchen was clean and meals were ready for patients.
  • Ensured availability and orderliness of patient beverages.
  • Delivered comprehensive training to newly hired staff.
  • Often work call center taking patient orders over phone. Answering questions and providing support.
  • Assists patients with their dietary needs in line with established food policies and procedures.
  • Adhered to health guidelines while preparing meals according to dietary needs.
  • Ensuring cleanliness and sanitation in food service areas; keeping a precise inventory of service materials.
  • Ensured secure lockdown of facility post operating hours.
  • Participated in training sessions aimed at continuous improvement of skills relevant to the role as a Patient Services Volunteer.
  • Implemented cost-saving measures, optimizing resource allocation without compromising the quality of patient services.
  • Delivered food orders efficiently, ensuring accuracy and timeliness for customer satisfaction.
  • Managed route planning to optimize delivery times and minimize fuel consumption.
  • Maintained communication with customers regarding order status and delivery updates.
  • Trained new team members on best practices for delivery processes and customer interactions.
  • Implemented safety protocols during deliveries to enhance overall operational efficiency.
  • Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
  • Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
  • Prepared and served nutritious meals in accordance with dietary guidelines and individual resident needs.
  • Assisted in food inventory management, ensuring compliance with safety and sanitation standards.
  • Collaborated with kitchen staff to streamline meal preparation processes, enhancing efficiency.

Education

Associate of Applied Science - Respiratory Therapy

Delgado Community College
New Orleans, LA
08-2026

Trade School - Dental Assisting

Accelerated Dental Academy
Metairie, LA
07.2024

High school or equivalent - Diploma

Alfred Bonnabel Magnet High School
Kenner, LA
05.2018

Skills

  • EPIC EHR proficiency

    • Radiology (X-Ray)

    HIPAA Compliance

    Medical Terminology

    Scheduling & Intake

    Microsoft Office Suite

    Data Entry

    Document Review

    Customer Service

    Inventory Management

    Military Protocols

    Training & Onboarding

    Quality Assurance

    Problem Solving

    Multitasking

    Fast-Paced Environments

  • Reliability and punctuality
  • Patient care techniques
  • BLS/CPR Certified

Accomplishments

  • Achieved a reward through effectively helping with team moral and innovative ways.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved patient escalations which led to HR involvement in fixing the problem.
  • Supervised team of 8-20 staff members.

Certification

  • Epic Certification, 10/01/24, Present
  • Secret Clearance, 12/01/17, Present
  • Radiology Xray Certification
  • X-Ray Certification
  • Driver's License
  • CPR Certification, 05/01/24, 05/01/26
  • BLS Certification, 05/01/24, 05/01/26

Military Service

Army National Guard, United States, E-4, 12/01/17, Present

Willing To Relocate

Texas, Washington, Florida, California, South Carolina, Puerto Rico

Education

true

Personal Information

  • Authorized To Work: US for any employer
  • Open to remote / hybrid / onsite
  • 10+ years experience

Timeline

Patient Safety Attendant/Float Supervisor

Ochsner Health
10.2024 - Current

Medical Scheduling Coordinator/Medical Claims Adjuster

Signify Health
08.2022 - 10.2024

Administrative Assistant

CGI Federal
08.2022 - 08.2024

Patient Services Dietary Aide

Ochsner Baptist Hospital
01.2021 - 05.2022

STATESIDE DEPLOYMENT

United States Army National Guard
11.2020 - 11.2022

Associate of Applied Science - Respiratory Therapy

Delgado Community College

Trade School - Dental Assisting

Accelerated Dental Academy

High school or equivalent - Diploma

Alfred Bonnabel Magnet High School

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