TYREINE LEWIS
Gilbert,AZ
Summary
Multifaceted leadership professional with over 24 years of comprehensive, yet diverse experience in the financial solutions industry. Proven track record of leading and motivating teams to exceed performance goals and drive process improvement and change. Self-driven with passionate and effective leadership skills.
Overview
19
19
years of professional experience
Work History
SVP, Treasury Service Manager II
Bank of America
Phoenix, AZ
01.2021 - Current
- Company Overview: Global Operations, Phoenix, AZ
- Leading a N.A
- Commercial Card servicing team, which consists of 130 headcounts within the organization between the 10 direct reporting managers to me
- My organization provides support to Commercial companies with regards to managing their respective Commercial Card programs, issued by Bank of America
- My duties include maintaining client experience, employee appreciation and driving bottom line goals between day-to-day metrics, forecasting plans, initiatives and expenses
- Drove accomplishment of achieving 3 consecutive years of JD Power certification over Commercial Servicing Ops
- Managing 3 Contact Centers, along with a 'Dedicated' portfolio servicing team between 6 U.S
- Sites
- Partnering with 'Operational Excellence' partners in driving process improvement and risk mitigation within the Commercial Ops organization
- Partnering with Sales partners for relationship reviews and client calls for high revenue client
- Global Operations, Phoenix, AZ
VP; Treasury Service Manager I
Bank of America
Brea, CA
05.2009 - 01.2021
- Company Overview: Global Operations, Brea, CA
- Managed 'Dedicated' servicing support teams for Large Corporate and Commercial clients
- The teams consisted of high caliber advisors who supported portfolios for high-end Treasury clients
- Stood up a new team through hiring, training, telephony and email set up, allowing the support Large Corporate and Commercial clients
- Supported 2nd largest top tiered client within the bank, where business grew due to 'Servicing'
- Drove strong metric results between Client Experience and internal hoshin goals
- Achieved top performance with 'Exceeds' annual performance ratings for multiple years
- Achieved strong Employee Satisfaction results, focusing on career growth, operation excellence and risk management
- Global Operations, Brea, CA
AVP; Client Services Senior Advisor
Bank of America
Brea, CA
02.2006 - 05.2009
- Company Overview: Global Operations, Brea, CA
- 'Dedicated' Servicing Advisor for Large Corporate and Commercial Treasury Clients, supporting the day to day needs, such as account openings, processing payments, research and supporting multiple Treasury products
- Managed an assigned portfolio for high revenue clients
- Managed and serviced a client portfolio of Large Corporate and Commercial clients as bank liaison
- Received prestigious Global Award for overall performance
- Attended in-face Client Forums and visits for relationship reviews
- Closely partnered with assigned Client Sales teams to identify growth and efficiency opportunities
- Call and email case time management
- Served as a 'Subject Matter Expert' to peers
- Participated in successful projects, representing our team and organization
- Participated in Brea’s 'Top Talent' program
- Global Operations, Brea, CA
Education
Riverside City College
Riverside, CASkills
- Operation Excellence
- People Management
- Retention
- Process Owner
- Data Analytics
- Process Improvements
- Risk Mitigation
- Transformation
- Client Experience
Professionalorganizationsandaffiliations
- FLI Leader Coach
- Black Professional Group
- Active Volunteerism
Timeline
SVP, Treasury Service Manager II
Bank of America
01.2021 - Current
VP; Treasury Service Manager I
Bank of America
05.2009 - 01.2021
AVP; Client Services Senior Advisor
Bank of America
02.2006 - 05.2009
Riverside City College