Tyreione Treaudo
Dallas,TX
Summary
Dynamic professional with a proven track record at dedicated customer service representative with extensive experience in customer consulting and technical support industry.Excelled in enhancing customer satisfaction and streamlining account management, leading to a significant increase in web traffic. Skilled in call center operations and critical thinking consistently achieving and surpassing client expectations. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Banking Customer Service Representative
Goldman Sachs
02.2024 - 09.2024
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolve customer complaints or escalated them to the personnel as needed.
- Identified potential fraud cases and reported them to the supervisor.
Senior Client Support Specialist
Genpact
01.2023 - 01.2024
- Maintained relationships with external vendors to ensure prompt resolution of client request
- Managed client accounts including setting up new users, resetting passwords and assigning privileges.
- Provide technical guidance to junior members of the team regarding best practices and standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Internet Sale Consultant
Etech, Spectrum
01.2022 - 06.2023
- Provided technical support to customers with questions about website
navigaton, product selecton and payment processing. - Analyzed market trends to identify potential opportunities for increased web traffic.
- Generated weekly reports on website performance metrics such as page views, bounce rate and conversion rates.
Education
Emmett J Conrad High School
Dallas, TX06.2019
Associate Of Business Administration - Business Administration And Management
University of North Texas At Dallas
Denton, TXSkills
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Scheduling
- Account Management
- Customer consulting
- Reading Comprehension
- Critical Thinking
- Technical Support
- Retail Marketing
- Call Center Operations
Timeline
Banking Customer Service Representative
Goldman Sachs
02.2024 - 09.2024
Senior Client Support Specialist
Genpact
01.2023 - 01.2024
Internet Sale Consultant
Etech, Spectrum
01.2022 - 06.2023
Emmett J Conrad High School
Associate Of Business Administration - Business Administration And Management
University of North Texas At Dallas
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