Tyrek Loften
Inbound Sales
Durham,NC
Summary
A young adult with a driven passion for business and entrepreneurship that is supported by a strong academic background/life experiences. Have worked for 5 years as a Inbound Sales Associate with Charter Communications.
Incorporating Business and Technology is also a passion of mine. Creativity, analytical thinking, and versatility makes an ideal candidate for any type of business environment. In the current role, continuous striving to identify and solve complex business problems while demonstrating exemplary leadership, and conceptual skills. Delivering excellence and meeting company goals is now an innate characteristic of mine.
Overview
7
7
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
Morrisville, NC
08.2017 - Current
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Worked with multiple means of communication within fast-paced environment.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Utilized automated systems to log and retrieve information.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Responded to customers within required turnaround times.
- Exceeded productivity targets and sales goals by 75% over six month time period.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
- Facilitated inter-departmental communication to effectively provide customer support.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Surpassed sales goals through implementation of effective marketing strategies.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Delivered excellent customer service, resulting in consistent 100 % customer satisfaction rating
Information Technology Intern
Durham County Government
Durham, NC
04.2014 - 08.2014
- Set up and maintained Dell servers.
- Collaborated with other interns on Dell projects to meet program requirements and demonstrate skills development.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted computer users with technical issues remotely and at workstations.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Entered exact commands at computer terminals to activate specific sequences in support of Dell operations.
- Reviewed system and network performance to make proactive adjustments based on established IT policies
Solid Waste Administrator Intern
Department Of Solid Waste Management
Durham, NC
04.2011 - 08.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to 20 other team members.
- Oversaw and monitored Durham County’s Recycling Station.
- Identified issues, analyzed information and provided solutions to problems
- Collaborated with team members to achieve target results
Durham County Library Page
Durham County Main Library
Durham, NC
06.2010 - 06.2011
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Answered over 50 patron questions in-person or by phone regarding library services and resources.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Bachelor of Science - Business Administration
ST. Augustine University
Raleigh, NC05.2017
Skills
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Educating Consumers
- Strong Telephone Etiquette
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Brand Awareness
- Operational Efficiency
- Inbound and Outbound Calling
- Sales and Upselling
- Microsoft Exchange
- Promoting Brand and Company Identity
- Team-Oriented and Cooperative
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
08.2017 - Current
Information Technology Intern
Durham County Government
04.2014 - 08.2014
Solid Waste Administrator Intern
Department Of Solid Waste Management
04.2011 - 08.2011
Durham County Library Page
Durham County Main Library
06.2010 - 06.2011
Bachelor of Science - Business Administration
ST. Augustine University
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