Tyrek Vassell
Hallandale Beach,FL
Summary
Four years of experience providing outstanding customer service. Very punctual & professional in my responsibilities of my job. I have over 5 years of management and restaurant experience. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Campbell Property Managements
01.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Acted as first point of contact and set appointments for prospective clients.
Front Desk Supervisor
THE POINT OF AVENTURA
09.2021 - 12.2022
- Answer multi-line phone system with warm, friendly demeanor
- Respond to customer inquiries quickly via phone, email, or in-person
- Greet all customers with a warm, friendly welcome
- Hands on experience with office machines (for example fax, printer etc.)
- In-depth knowledge of office management and bookkeeping
- Excellent knowledge of MS Office (especially Excel and Word)
- Sense of ownership and pride in your performance and its impact on company's success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-oriented mindset.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Shift Manager
Checkers & Rally's Drive-In Restaurants
04.2020 - 08.2021
- Maintain a safe, clean, and positive working environment
- Clean, answer phones, and serve customers during busy shifts
- Improve morale through implementation and execution of team building events
- Manage petty cash in amounts up to $2000
- Monitor front and back of store/restaurant for operational efficiency
- Play an integral role in customer service and overall sales numbers
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations.
Night Shift Manager
Taco Bell
04.2019 - 08.2021
- Managed up to 4-5 employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer traffic and budget
- Made Speed of service every shift.
Assitant Manager
Fresh Vegans
01.2017 - 02.2019
- As a previous Assistant Manager my responsible was to implementing workflow procedures based on direction from the company's General Manager
- Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Managed up to [how many] employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
- Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer traffic and budget.
Education
Associate of Science -
Miami Dade College
Miami, FL08.2023
High School Diploma -
South Broward High School
Hollywood, FL06.2021
Skills
- Customer service
- Microsoft office
- Receptionist
- Data entry
- Customer care
- Excel
- Phone etiquette
- Retail sales
- Typing
- Cash handling
- Microsoft Outlook
- Clerical experience
- Customer support
- Sales support
- Microsoft Word
- Fee Collection
- Office Equipment Maintenance
- Guest Relations
- Client Relations
- Document Retrieval
- Facilities Management
- Reception Management
- Appointment Setting
- Visitor Access Management
- Multi-Line Phone Operation
- Project Coordination
- Confidential Information Management
- Supply Management
Certification
ServSafe
Relocation
Hallandale Beach, FL
Timeline
Receptionist Administrator
Campbell Property Managements
01.2023 - Current
Front Desk Supervisor
THE POINT OF AVENTURA
09.2021 - 12.2022
Shift Manager
Checkers & Rally's Drive-In Restaurants
04.2020 - 08.2021
Night Shift Manager
Taco Bell
04.2019 - 08.2021
Assitant Manager
Fresh Vegans
01.2017 - 02.2019
Associate of Science -
Miami Dade College
High School Diploma -
South Broward High School
Similar Profiles
MANJALE MSAFIRIMANJALE MSAFIRI
Technician at Gorilla Property Services and ManagementsTechnician at Gorilla Property Services and Managements
Brian ClarkBrian Clark
Onsite Property Manager at Oaktree Property ManagementsOnsite Property Manager at Oaktree Property Managements
Dania De AvilaDania De Avila
Property Management Assistant at Campbell Property ManagementProperty Management Assistant at Campbell Property Management
Juliano ChaconJuliano Chacon
FireFighter/EMT at Southwest Ranches Volunteer Fire DepartmentFireFighter/EMT at Southwest Ranches Volunteer Fire Department
William J. GreerWilliam J. Greer
Membership Specialist at UFC FITMembership Specialist at UFC FIT