Tyreka Bell
Clayton,NC
Summary
Insurance operations and underwriting professional with 10+ years of experience in commercial lines, quality assurance, and team leadership. Strong record of improving underwriting accuracy, optimizing workflows, and supporting organizational strategy. Skilled in training, compliance, rating, and cross‑functional collaboration.
Overview
13
13
years of professional experience
Work History
Underwriting Quality Assurance Analyst
Builders Mutual Insurance Company
09.2024 - Current
- Complete a set number of Middle Market and Large Account file reviews per ASR and Underwriter each month.
- Perform quality reviews to ensure compliance, file adequacy, and workflow efficiency.
- Identified and reported quality trends for Underwriting Department to inform strategic improvements.
- Led analysis of file review results to uncover performance opportunities and assist in implementing development plans.
- Lead in providing input and reporting to the Underwriting Leadership team to support the execution of department strategies.
- Lead in the collaboration with Underwriting Department teams to maintain the quality assurance program and initiatives.
- Lead in the collaboration with departments throughout the organization to align quality assurance programs with organizational goals and objectives.
- Partner with Underwriting teams and Trainers to develop effective programs and content to improve the quality of day-to-day practices.
- Identify and assess training needs on both an individual and department level.
- Supported Underwriting Department by leading training sessions to improve employee performance.
- Collaborate with members of the Quality and Training team to identify areas of opportunity and additional departmental quality assurance and training needs.
Agency Service Representative II
Amerisure Mutual Insurance Company
10.2023 - 09.2024
- Calculated premium charges for commercial lines business using automated tools and manual methods, ensuring accurate and timely delivery of quotes.
- Determine appropriate codes and classifications on commercial line policies.
- Applied rating rules from the Commercial Lines Manual (CLM) and rating worksheets to ensure compliance.
- Provided customer service support to agents and underwriters, addressing a range of inquiries and requests to facilitate smooth operations.
- Ordered and screened reports for rating and underwriting processes, including ISO rates, motor vehicle reports, and loss history reports, to ensure informed decision-making.
- Managed diverse lines of business including workers’ compensation, general liability, and commercial property.
- Remote
Agency Service Representative Supervisor (Underwriting Operations Leadership)
Builders Mutual Insurance Company
Raleigh, NC
10.2018 - 06.2023
- Lead ASR and USU staff to effectively support a strong customer-centric focus to underwriters, policyholders, and agents assigned to their team.
- Work to ensure execution of assigned workflows to meet or exceed new business production, retention, and profitability goals.
- Ensure compliance with all industry and state regulations.
- Manage support staff members and ensure staff are qualified, trained, and developed to meet business opportunities.
- Select, train, mentor, develop, and manage the quality and performance of staff members such that goals are met or exceeded, and staff engagement and satisfaction are high.
- Serve as a functional expert as needed on information technology issues that affect the department.
- Partner with other functional departments on business project implementation.
- Lines of Business: Workers’ compensation, general liability, commercial property, commercial auto, inland marine, crime, umbrella, builders’ risk, & argonaut.
Express Account Underwriter (Underwriting Team)
Builders Mutual Insurance Company
Raleigh, NC
06.2017 - 10.2018
- Review new business submissions and make final risk acceptability and pricing decisions on all applicants within the authority of $150,000 in payroll or $1.5 million in subcontractors’ costs.
- Review and make pricing and coverage decisions on renewals within designated authority.
- Analyze loss experience, financial conditions, and physical characteristics of risks.
- Monitor underwriting quality and pricing for the entire book of business as well as at the agency level.
- Order and review loss control surveys and take appropriate action based on survey results and recommendations.
- Effectively communicate with independent agents and other employees through verbal and/or written means.
- Keep abreast of changing rules and laws of commercial insurance.
- Lines of Business: Workers’ compensation, general liability, commercial property, commercial auto, inland marine, crime, umbrella, builders’ risk & argonaut.
Agency Service Representative II (Underwriting Operations Team)
Builders Mutual Insurance Company
Raleigh, NC
06.2013 - 06.2017
- Calculated premium charges for commercial lines business using both automated and manual methods, ensuring accuracy and timeliness.
- Applied rating rules from the Commercial Lines Manual (CLM) and rating worksheets.
- Determine appropriate codes and classifications on commercial line policies.
- Order and screen miscellaneous reports needed in the rating and underwriting processes, such as ISO rates, Motor Vehicle Reports, loss history reports, credit checks, loss control, etc.
- Provide customer service support to agents and underwriters, handling various inquiries, and simple requests.
- Assist with training for new employees.
- Supported the interview process for ASR candidates, helping to identify suitable applicants.
- Lines of Business: Workers’ compensation, general liability, commercial property, commercial auto, inland marine, crime, umbrella, builders’ risk & argonaut.
Education
Bachelor of Science - Business Administration
East Carolina University College of Business
Greenville, NC12-2015
Skills
- Underwriting Quality Assurance
- Commercial Lines Rating
- Risk assessment
- Trend analysis
- Process Improvement
- Customer and Agency Support
- Cross-department collaboration
- Systems: Argonaut, NCCI, NCRB, Image Right, Point In, BOB, Advanced Claims, Microsoft Office
- Team leadership
- Leadership Skills
- International management
- Effective communication
- Customer service
- Training & Development
Certifications And Designations
- Certified Builders Insurance Agent (CBIA)
- Certified Insurance Service Representative (CISR)
- Construction Risk and Insurance Specialist (CRIS)
- Licensed Realtor #335271
- Certified Notary
Committees And Projects
- Innovations Committee (2025-Present)
- Global Partners Team Onboarding (2026)
Timeline
Underwriting Quality Assurance Analyst
Builders Mutual Insurance Company
09.2024 - Current
Agency Service Representative II
Amerisure Mutual Insurance Company
10.2023 - 09.2024
Agency Service Representative Supervisor (Underwriting Operations Leadership)
Builders Mutual Insurance Company
10.2018 - 06.2023
Express Account Underwriter (Underwriting Team)
Builders Mutual Insurance Company
06.2017 - 10.2018
Agency Service Representative II (Underwriting Operations Team)
Builders Mutual Insurance Company
06.2013 - 06.2017
Bachelor of Science - Business Administration
East Carolina University College of Business