Tyreka Porter
Lithia Springs,GA
Summary
Proven leader and efficient problem-solver, adept in team leadership, demonstrated at Delta Air Lines, Inc. Excelling in high-stress situations, I significantly enhanced customer loyalty and operational efficiency. My expertise in safety procedures and ability to manage human resources productively underscore my commitment to excellence and dependability.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
01.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
Lead Customer Service Representative
Convergent Outsourcing
07.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducts team meetings to update members on best practices and continuing experiences
- Recruit, train and assign jobs to employees as per individual skill and review employees’ performance periodically
- Supervise and guide company’s employees to manage human resources productively and efficiently as per company guidelines
Specialist
RGIS Inventory
04.2015 - 06.2019
Education
Computer Information Systems - Computer And Information Sciences
Alabama State University
Montgomery, AL05.2019
Diploma -
Westlake High School
Atlanta, GA05.2014
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Heavy Lifting
- Baggage handling
- Safety Procedures Compliance
- Team Leadership
- Flexible Schedule
- Dependable and Responsible
Timeline
Ramp Agent
Delta Air Lines, Inc
01.2022 - Current
Lead Customer Service Representative
Convergent Outsourcing
07.2019 - 01.2022
Specialist
RGIS Inventory
04.2015 - 06.2019
Computer Information Systems - Computer And Information Sciences
Alabama State University
Diploma -
Westlake High School
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