Years in Customer Service and Management
Tyrel Melvin
Englewood,CO
Summary
Highly motivated individual with 26 years in sales and progressive leadership roles. Skilled in Management, Team training, Coaching, Customer relations, Closing sales, Analyzing problems, Approaching situations with out of the box ideas, Assisting in employee relations and a commitment to excellence.
Overview
26
26
Work History
Assistant Store Manager
Buy Buy Baby
09.2022 - Current
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Expert and Demo Coordinnator
Spotbikes.com
03.2021 - 05.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Closed sales daily.
- Updated homepage and high-traffic pages often to draw in visitors and bolster strategic sales initiatives.
- Monitored actuals, budgets and other strategic management tools to meet sales expectations.
- Set and exceeded sales goals and KPIs for marketing campaigns.
- Planned events, and travel.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Setup and ran local product demo events.
Store Manager
Mojo Wheels
03.2018 - 12.2020
- Tasked with increasing revenue and increasing customers.
- As Store Manager, I set forth to recreate the brand and bring the store back to life. I did this by improving the customer experience through staff education, visual merchandising and revised replenishment of products carried in the store.
- I developed the brand further by bringing on race teams, working with high school teams, creating a demo program, establishing and operating a custom build program to create unique bikes for the high end customer, and working with other companies to advertise and bring cycling to other outdoor recreation platforms to create new cyclists - particularly in the E-bike market.
- Managed inventory control, purchasing, warranty, visual merchandising, training, hiring, cash control and store opening and closing procedures.
Store Manager
Bike Source
09.2016 - 03.2018
- As store manager, I trained my staff to be the best at selling an “experience” and closing sales for the store
- Under my leadership, we crushed our previous year’s sales by $3.2 million dollars
- Most of the success came from selling more than 400 E-bikes during that year and re-directing the customer base from commuters and kid bike sales to high-end road and mountain bike sales prior to the Covid bike rush.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Visual merchandised weekly to create a constant flow of new sales.
Products Manager/Key Holder
Redrock Bicycle Company
06.2011 - 04.2016
- Provided customers with a one-stop shop experience by understanding their needs and concerns, providing them with practical solutions, and often creating a sale that drastically improved their experience.
- Daily duties included: breaking down sales numbers for my team which created obtainable goals that allowed them to reach new responsibilities also included coaching and training current and new staff on procedures and products, answering phones, assisting customers, merchandising and maintaining the stores appearance.
- Continued education included learning new products as they were introduced, Specialized SBCU Sales and merchandising 1, 2 as well as Body Geometry FiT.
GM Salesfloor/Front End Supervisor and Keyholder
Shopko
01.2008 - 06.2011
- Monitored cash drawers in 11 Registers and 4 Self checkouts to verify adequate cash supply.
- Open and closing Manager on Duty.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Balanced safe, prepared tills and prepared register bags for next sales date.
Government Team Manager/Corporate Payment Systems
US Bank
08.2005 - 01.2008
- As Team Manager, I trained call-center staff in best practices for creating great customer service experiences.
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- During my time at US Bank, I was awarded several star awards for outstanding customer service and I was promoted 6 times over the 2 1/2 year period I was there. I also volunteered with the shining star reading program with local schools on behalf of US Bank a program that benefited the community and promoted the company.
Education
Some College (No Degree) - General Studies
North Idaho College
Coeur D'Alene, IDSome College (No Degree) - Business and Human Resources
Dixie State University
St. George, UTSkills
- Store Management
- Managing Operations and Efficiency
- Staff Management
- Payroll
- Scheduling and Coordinating
- Hiring and Onboarding
- Staff Training and Development
- Team Leadership
- Cash Handling and Cash Office
- Inventory Management
- Visual Merchandising
- Retail Merchandising Expertise
- Retail sales and closing techniques
- B2B Sales and Customer Service
- Online customer support and sales tracking
- Purchasing
- Bid Request Management
- Conflict Resolution
- Customer Service Management
- Product and Service Management
- Profit and Revenue-Generating Strategies
- Detail-Oriented
Timeline
Assistant Store Manager
Buy Buy Baby
09.2022 - Current
Customer Service Expert and Demo Coordinnator
Spotbikes.com
03.2021 - 05.2022
Store Manager
Mojo Wheels
03.2018 - 12.2020
Store Manager
Bike Source
09.2016 - 03.2018
Products Manager/Key Holder
Redrock Bicycle Company
06.2011 - 04.2016
GM Salesfloor/Front End Supervisor and Keyholder
Shopko
01.2008 - 06.2011
Government Team Manager/Corporate Payment Systems
US Bank
08.2005 - 01.2008
Some College (No Degree) - General Studies
North Idaho College
Some College (No Degree) - Business and Human Resources
Dixie State University