Hi, I’m
Tyrell Arnold
Columbus,GA
Summary
Versatile Identity Access Management Analyst with advanced knowledge of financial, business development, and operational areas. Steps into new areas with an adaptable approach. Practiced project manager and problem-solver with 5 years of experience in the legal and Healthcare INdustry.
Overview
4
years of professional experience
Work History
CVS Health Company
Identity and Access Management Analyst
10.2022 - Current
Job overview
- Administer user accounts and access privileges in the organization’s identity management system
- Work closely with the IAM team to ensure that the right people have access to the right resources
- Responsible for the day-to-day administration of the IAM system
- Involved in troubleshooting and resolving IAM issues
- Participate in IAM projects and initiatives
- Work with internal customers, business analysts, and application teams to understand access requirements
- Maintain documentation for the IAM program
- Participate in IAM audits and review access control reports to identify potential risks
- Provide training to new users on the IAM system
- Update and maintain the IAM system according to changes in the organization’s business needs.
Womble Bond Dickinson (US) LLP
Service Desk Analyst
01.2020 - 10.2022
Job overview
- Entered service tickets into the incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Collaborated with internal partners to effectively resolve user Hardware or software issues.
Frontline Managed Services
Help Desk Analyst
08.2019 - 10.2022
Job overview
- 3 years 3 months)
- Serve as the initial contact for reporting technical issues, and answering questions with detailed knowledge of both the hardware and software deployed as well as the delivery methodologies available to bring applications in the most efficient manner
- Effectively communicate with the requester in a clear, positive, and professional manner
- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources
- Tyrell Arnold - page 1
- Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools
- Clearly and thoroughly document requests for assistance in our ticket management system and track incidents through to resolution/escalation (per client guidelines)
- Through surveys and feedback received over 85% "Excellent" rating in Friendliness, Timeliness, and
- Quality of Service
- Over 90% first resolution Rate
Education
Georgia State University
from Computer Science
2024
Skills
- Service Desk
- Communication
- IT Service Management
- Incident Management
- Windows 7
- Microsoft Outlook
- Office 365
- Customer Experience
- Customer Service
- Technical Support
- Tyrell Arnold - page 2
- Organizational Systems
- Corrective Actions
- Organizational Development
- Development Management
Timeline
Identity and Access Management Analyst
CVS Health Company
10.2022 - Current
Service Desk Analyst
Womble Bond Dickinson (US) LLP
01.2020 - 10.2022
Help Desk Analyst
Frontline Managed Services
08.2019 - 10.2022
Georgia State University
from Computer Science
Similar Profiles
Morgan GrahamMorgan Graham
Care Management Associate at CVS Health CompanyCare Management Associate at CVS Health Company
BRIAN D. KINNEYBRIAN D. KINNEY
PROMOTED: Director of Software Engineering at CVS Health CompanyPROMOTED: Director of Software Engineering at CVS Health Company
Morgan GrahamMorgan Graham
Care Management Associate at CVS Health CompanyCare Management Associate at CVS Health Company