Tyrell Blackmon
Frisco,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Ads Reviewer
Bytedance
07.2022 - Current
- Approved, reviewed and edited content flowing to website.
- Conducted regular content audits to identify gaps and redundancies of content.
- Drove accuracy of content through careful proofreading and fact-checking.
- Managed content distribution to online channels and social media platforms.
- Utilized analytics and site metrics to determine areas of improvement.
- Conducted proactive and reactive moderation of user-generated content, ensuring compliance with platform guidelines and policies.
- Evaluated and made timely decisions on potentially sensitive or inappropriate content, maintaining a high standard of quality and accuracy.
- Developed and maintained a comprehensive knowledge base of ad policies and guidelines to support accurate decision-making.
- Collaborated with cross-functional teams to improve moderation processes and optimize content policies.
- Reviewed and assessed advertising content for compliance with platform policies and industry standards.
- Collaborated with advertisers and internal stakeholders to provide guidance on ad requirements and best practices.
Content Moderator
Accenture
09.2018 - 07.2022
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Conducted regular content audits to identify gaps and redundancies of content.
- Utilized analytics and site metrics to determine areas of improvement.
- Conducted proactive and reactive moderation of user-generated content, ensuring compliance with platform guidelines and policies.
- Evaluated and made timely decisions on potentially sensitive or inappropriate content, maintaining a high standard of quality and accuracy.
- Collaborated with cross-functional teams to improve moderation processes and optimize content policies.
Medical Records Assistant
Inovalon
04.2017 - 09.2018
- Communicated with doctors and insurance companies to resolve patient issues.
- Filed records for timely retrieval.
- Audited files for completion and accuracy.
- Posted medical records promptly upon accurate assembly and analysis.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Health Insurance Representative
Xerox, ACS
08.2014 - 08.2016
- Answered 50-70 inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Educated clients about health insurance coverage options, benefits and costs.
- Provided comprehensive customer service to drive client satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Nursing
Central Piedmont Community College
Charlotte, NC05.2014
High School Diploma -
East High School
Denver, CO05.2010
Skills
- Document Organization
- Advanced Excel Spreadsheet Functions
- Administrative Support
- Complex Problem-Solving
- Operations Support
- Client Support
- Member Services
- Invoicing Audits
- Customer Service Management
- Driving Continuous Improvement
Timeline
Ads Reviewer
Bytedance
07.2022 - Current
Content Moderator
Accenture
09.2018 - 07.2022
Medical Records Assistant
Inovalon
04.2017 - 09.2018
Health Insurance Representative
Xerox, ACS
08.2014 - 08.2016
Associate of Science - Nursing
Central Piedmont Community College
High School Diploma -
East High School